We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
After reading through jCREW’s reviews, I can now understand why the store has such a low rating. Two things really stand out: management does not seem to respond to the concerns customers are raising, and the customer service is lacking.
When the only person greeting customers is the security guard, rather than the employees who are there to assist them, that says a lot about the overall customer experience. Customers should feel welcomed and valued when they walk into a store. Management needs to pay attention to these reviews and take the concerns seriously if they want to improve the store’s reputation and customer service. I want to give more stars to the security guard but they are there during the hardest job protecting the products there.
HR
Hector Rivas
May 15, 2026
5.0
A little surprised by the bad reviews but honestly I had a welcoming experience and would recommend this jcrew. Hopefully the past issues get resolved
TL
Tara Lohani
Mar 30, 2026
1.0
Very rude
KM
Kevin Massie
Mar 17, 2026
5.0
Edmee was extremely knowledgeable, professional and customer savvy. Made for a wonderful shopping experience. The store is pristine.
RR
Roberto Ruiz
Mar 9, 2026
5.0
Preciosa tienda, variedad de ropa y otros productos para mujer, hombres y niños. Buen gusto y calidad
What types of products can I find at J.Crew Georgetown?
J.Crew Georgetown offers timeless clothing for women, men, and children, including cashmere, coats, blazers, pants, men's suiting, shoes, and fashion accessories.
What payment options does J.Crew Georgetown accept?
J.Crew Georgetown accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is J.Crew Georgetown accessible for customers with wheelchairs?
Yes, the store has a wheelchair accessible entrance for customers.
How can I contact J.Crew Georgetown for inquiries?
You can contact J.Crew Georgetown by phone at +1 202-333-3053 or via email at store.508@jcrew.com.
Where is J.Crew located in Georgetown, Washington DC?
J.Crew is located at 3077 M Street NW, Washington, DC 20007, in the Georgetown area.
Are there other clothing stores near J.Crew Georgetown?
Yes, nearby clothing stores include rag & bone, Brooks Brothers, State & Liberty Pop-Up, and Trunk And Drawer.
What beauty and spa services are available near J.Crew Georgetown?
Nearby beauty and spa services include Glossier DC, La Veronique Georgetown Beauty Salon, Sephora, Jessica B Salon, Scylla Hair Salon, Annie Nail Salon, Bluemercury, LUSH, and Brazilian Wax Center.
What interesting places can I visit near J.Crew Georgetown before or after shopping?
You can visit several nearby attractions such as the Old Stone House, Georgetown Station Post Office, The Kitten Lounge, and enjoy a meal or dessert at Laduree, Thunder Burger & Bar, and ROYCE' Chocolate at SHOWFIELDS DC.
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