ALO

Reviews

• AA

  Adrienne “Adri”

  Jun 30, 2026
  2.0
  Customer service is not the best
• JB

  Jamie Bravo

  May 23, 2026
  5.0
  Love my jacket AlO 😘
• DD

  D

  May 15, 2026
  1.0
  I went to this location on Wednesday to make a return. The return process was going fine until the employee messed up my order, and the manager had to step in to fix it. She had a very bad attitude, and the whole process took much longer than it should have. Honestly, the experience gave off a racist undertone. I’m not sure what was going on that day, but I would suggest staying away from this location. Very unprofessional, unfriendly, and disappointing experience.
• JS

  James Scissom

  May 12, 2026
  4.0
  I definitely recommend utilizing the in-store pickup option for this location! You save on shipping fees and avoid the week-long wait for delivery. As for the Georgetown store itself, it can feel a bit chaotic inside. When I went to get my order, the pickup process was a bit confusing. I was directed to get in the main checkout line, but another associate ended up helping me while I was waiting. Even though it was busy and a little disorganized, every single staff member I interacted with was friendly and helpful.
• KP

  K P

  May 2, 2026
  1.0
  I visited the ALO GT location to pick up an order I placed online, as I usually prefer shopping online. Unfortunately, I was disappointed with the level of customer service during my visit. When I arrived, I noticed two staff members assisting one customer, with one staff member mostly just standing by. I tried to get the attention of the other staff member, but it seemed like I was being ignored, so I waited until they were finished. I was then assisted by a tall Asian staff member with long straight hair and a mole on her face (I hope I got her description right). When I asked about my pickup, she requested my last name. While I was waiting, I asked if the item was coming from upstairs, and she responded that it was coming from downstairs. Her tone felt dismissive, and she appeared annoyed. When I attempted to ask another question, she ignored me, grabbed some clothing, and went upstairs without saying anything, no “excuse me” or acknowledgment. Overall, the experience felt unwelcoming and lacked basic customer service. I left quite disappointed.

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