Tiffany & Co.

Reviews

• LL

  Laura

  Jun 7, 2026
  1.0
  My daughter brought her treasured “ T” ring in for repair, the manager and associate were reluctant to send the ring for evaluation. In an arrogant tone said “ we don’t even carry this ring anymore” “ it’s too low end”…!!! She burst in to tears right in the store. And again in that arrogant tone said, “ we don’t have anything that low end to replace it with, perhaps a credit towards one of our nicer pieces?”!!! Are you kidding??? At my daughter’s insistence, the ring was sent out for evaluation. Who ever evaluated it snapped it in two. Tiffany put in writing the ring was not repairable. I took the ring ( now 2 pieces) to a jeweler and for $40 the ring was repaired. Tiffany doesn’t stand by their products, only their “ high end” so beware!
• TH

  Tara Hegarty

  Jun 5, 2026
  1.0
  Edit: Brought the ring to a jeweler, who said there was an air bubble defect and are able to fix it within 2 days for $40. Seems like Tiffany is scamming customers to purchase new products! I am incredibly disappointed with my experience at Tiffany & Co., Westport. Honestly, the experience started off poorly from the moment I walked in. The first thing the customer service representative said to me was asking for my ID. There was no greeting, no introduction, and she didn't even ask my name. It immediately felt cold and impersonal. I had brought in a ring that I purchased in October because it had ripped open and almost took my finger off. Considering the ring was only a few months old, I was already shocked and concerned that it had failed in that way. When the ring was returned to me, it was in even worse condition than when I dropped it off and was actually broken in half. I was then told that the ring was now considered unrepairable and that Tiffany could do absolutely nothing for me. I completely understand that not every situation can be fixed, but what really upset me was the complete lack of empathy and customer service. I repeatedly asked if there was anything they could do. Was there a warranty? A replacement option? A discount on a new ring? A store credit? Any type of goodwill gesture? Every question was met with the same response: "There's nothing we can do." When I asked to speak with a manager, I got the exact same answer. At one point, while I was clearly upset and trying to understand my options, the manager was giggling. I cannot describe how frustrating it was to be standing there with a ring that was only a few months old, being told there was no solution, while feeling like my concerns weren't being taken seriously. I even tried offering solutions myself. I asked if they could provide a discount on a replacement ring or even clean some of my other Tiffany jewelry as a simple gesture of goodwill. Instead, I was told they could sell me a new ring at full price. When I said I was willing to look into that option, they checked and discovered the ring was out of stock. I was then asked if there was anything else I liked "within my price range," which felt incredibly tone-deaf given the situation. The part that bothers me most is that I wasn't looking for something unreasonable. I wasn't demanding a free ring. I was simply hoping that a company like Tiffany would make some effort to help a loyal customer who had just been told that a ring purchased less than a year ago could not be repaired. I left feeling completely dismissed, embarrassed, and far more upset than when I arrived. Good customer service isn't always about fixing the problem—sometimes it's about showing empathy and making a genuine effort to help. Unfortunately, I experienced neither. This interaction completely changed my opinion of Tiffany & Co. I expected much better from a brand that prides itself on luxury and customer experience. Sadly, I will not be purchasing from Tiffany again, and I will be sharing this experience with others so they know what to expect if something goes wrong with their jewelry.
• HN

  Hien Ngo

  Mar 16, 2026
  1.0
  Horrible customer service. DO NOT come here if you wish to make a purchase that you would be comfortable with.
• MH

  mario herrera

  Sep 2, 2019
  5.0
  I dont love it - my wife does

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