JCPenney

Reviews

• MM

  Moira McSweeney

  Jun 9, 2026
  5.0
  Nice selection of women's very affordable clothing.the cashier was friendly and knowledgeable. She helped me navigate finding the coupon on my phone with patience.
• CG

  Christopher Germosen

  May 21, 2026
  1.0
  Today I had a time slot for 11am for graduation photos. The store opened a few minutes late. The young lady who opened the store was rude and didn't acknowledge another customer who said good morning twice. The gentleman (manger) in the photo section was taking care of a customer who had a dispute about using two coupons for single transaction. This lasted for 1 hour with not solution in sight. We left and decided that this establishment wasn't equipped to handle on time appointments slots and is also under staffed. If I could give it ZERO STARS I WOULD.
• LR

  Lisa Ricketts

  Apr 9, 2026
  1.0
  Went to JCPenney Portraits the Saturday before Easter for toddler photos with the Easter Bunny.The staff and bunny were very nice, and the pictures seemed great—but unfortunately, they were never saved. Instead of being honest, they had me wait around trying to “fix it,” and I spent the next week getting the runaround with no clear answers. I was eventually told the photos were likely gone and nothing could be done. Mistakes happen, but the lack of transparency and communication was frustrating. I’d recommend going to a professional photo studio instead.
• RR

  Richie Rich

  Apr 3, 2026
  5.0
  Great
• AM

  addie madden

  Mar 31, 2026
  1.0
  This store on Union Street in Waterbury, Connecticut Store #2679 is Managed by the most incompetent and unprofessional person by the name of Bruce Butler. He is nasty and unprofessional and should not be in a management position. In addition he should not be working with the public.He is pompous and his appearance is unruly. I purchased an expensive piece of jewelry from the store on Union Street in Waterbury, CT. The bracelet was defective and needed to be returned for repair twice. Finally, I requested something they call a "buy out". At the time of purchase I DID have a J.C. Penny credit card but closed it because they were charging me for a paper statement. When I called the customer service line to request assistance with how to go paperless the woman who i spoke to was of no help at all. So, I decided to close the account. A month later I was Christmas shopping and saw some items I wanted to purchase. I requested a new credit card. Having an excellent credit rating...I was denied. The first time in my life I was ever denied credit. To conlude a long ongoing and extremely stressful experience, when the "buy out" finally arrived at the store (which is actually a store credit) I was entitled to a cash refund. How do I know this? I called the District office and they told me so and secondly before closing out the credit card I paid the balance of $765.72 in full. BRUCE BUTLER the so-called manager refused to give me my money back. So now I was stuck buying another piece of jewelry from J.C.Penny that uses unfair and deceptive prices. Desperate for money and to keep numbers up from a "failing store" he chose to disrespect a very good customer and go against Corporates decision. I also read it on a document that was left on the register buy another "so-called manager" by the name of Essie who walks around like she owns the store. The only reason i used the store credit at the Waterbury Store is because of a lovely woman that works at the Jewelry counter by the name of Roseann. She is pleasant and extremely knowledgeable. I hope J.C. Penny appreciates her as much as i do. My intention is to call Corporate and let them know what is truly going on in that particular store. The store is a GHOST TOWN. No one is ever in the store and you have a lazy, unprofessional person managing it. Because if him, they lost a very good customer. I am sure you lost many others because of his nasty demeanor. People save your money and go elsewhere where the prices are not deceptive. I will be contacting Marc Rosen the Chief Executive Officer of J.C. Penny to inform him of what transpired at his Waterbury, Connecticut location and his so-called Manager Bruce Butler who should be on the unemployment line

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