Plato's Closet

Reviews

• KS

  K S

  Sep 26, 2026
  5.0
  Employees were courteous & nice! They took most of my items. I will definitely come back to this location , best Plato’s I’ve been to !
• DS

  Donaldo Sierra

  Sep 17, 2026
  5.0
  Excelente. Muy bueno.
• MK

  Michael Kennerson

  Aug 23, 2026
  2.0
  Disappointed with the experience I came in around 7:50 PM with my daughter to shop for school. We walked around, picked out some clothes, and went to the fitting room. I was very conscious of the time and was trying to make sure we were finished by closing. Around 8:50, the employees came by several times to collect clothes my daughter didn’t want. I thanked them each time and acknowledged that we were aware they were closing and were working to finish up. Around 8:58, an employee came over and told us it was 9:00 and they were closed. My daughter was literally finishing up the last item, and I told her we’d be up front to pay. I was then told the register closes at 9 and they could no longer check us out. I understand having a closing time, and I wasn’t upset that they wanted to close. What frustrated me was that we were never clearly told that the register would stop accepting purchases at 9:00. If someone had simply told us, “Just so you know, the register closes at 9, so you’ll need to be up front by then,” we absolutely would have made sure we were there. I even mentioned that we’d previously been there after 9 and were able to pay, and the employee said that shouldn’t have happened and that they don’t do that. Fair enough. I left frustrated but tried to understand. Then the next day my wife went back and picked up the shoes we had purchased. When she got home, we discovered an alarm tag had been left on the shoe. So now I have to make another trip back to the store to have it removed. None of these things individually are a huge deal. Together, though, they made for a pretty frustrating experience. I’m not looking for special treatment. Just better communication, attention to detail, and a little more awareness of the customer experience. The employees can do better, and hopefully this is something the store can address.
• CC

  Chyna

  Aug 19, 2026
  1.0
  Rude staff
• AA

  Autym

  Aug 14, 2026
  1.0
  I had a very negative experience at the front counter with Sarah. The store had made an error, and rather than offering a solution, Sarah immediately became defensive and spoke to me in an accusatory tone. I ultimately had to ask to speak with management because I did not feel the situation was being handled professionally. I’ve visited Plato’s Closet before and have always received pleasant and helpful customer service from the staff, which made this experience especially disappointing. Unfortunately, Sarah’s approach to the situation really missed the mark.