This profile is uncertified and using publicly sourced data
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Business Details
About
Fireplace StoreChristmas StoreGift ShopGrill StoreHome Goods StoreOutdoor Furniture StoreKitchen Appliances
Black Swan Hearth & Gift has been helping homeowners create warm, inviting spaces for over 40 years. We specialize in fireplaces, stoves, inserts, and outdoor living solutions, offering sales, installation, and service from our showrooms in Newtown and New Milford, CT. Along with hearth products, we also feature a curated selection of home décor and gifts to make your space truly unique. Whether you’re upgrading with a high-efficiency wood stove, adding a gas fireplace, or designing a custom outdoor kitchen, our experienced team is here to guide you every step of the way. We pride ourselves on craftsmanship, safety, and customer service—delivering the perfect balance of comfort, style, and reliability for your home.
Location
Hours
Monday10:00 AM - 5:00 PM
Tuesday10:00 AM - 5:00 PM
Wednesday10:00 AM - 5:00 PM
Thursday10:00 AM - 5:00 PM
Friday10:00 AM - 5:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.