Fireplace Etc

Reviews

• JI

  Joe Inairtas

  Mar 13, 2026
  4.0
  We got a woodstove from these guys and they are great. Nick, the owner, Michelle and Kevin (sales reps) were great. The install guys were great as well. However here are some tips from having lived the experience. Do your research - I mean you are doing the whole thinking and planning. The guys are going to come one day to give you a quote and some rough ideas. But which place in the home is going to be right, will the floor be able to support the weight of a heavy woodstove for example, where will the chimney come out on your roof, required clearances of wall and furniture from the stove, permits - everything is on you. These guys are busy and they can't give you enough time. Also, the install is going to happen in one day. They are going to show up, install and leave. Not a lot of planning happens from their side. I was surprised by that aspect. So just because you planned your stove in a specific corner of the room doesn't matter bc they might have to change the location by a foot so that the chimney can go between your roof joists for example. Yup they didn't think of that till they came to install. There's some playing by the ear. Maybe that's how these things are done, but it might throw your plan off. Download the manual of your stove/fireplace, check the required clearances and verify with Nick. I repeat, all the planning needs to happen from your side. Go through every detail beforehand with them. Also make sure Nick, the owner, or someone who is in charge is there the entire time during the install. Because they tend to go to get lunch and not come back till after the install is done. It will be hard to get them to come look at it again without having to pay unless they installed it backwards or something. That said, our installation went fine and we didn't really need a revisit. We had a bit of a learning curve using our stove and we called them one time with a question and they didn't really care. We figured it out. Youtube helps too. They are the only show in town and the least expensive. So not a lot of room for you to negotiate. Good luck!
• CS

  Claire Sullivan

  Dec 26, 2025
  5.0
  The staff and service are the best around. I am so appreciative of these guys!! They came to my house on Christmas eve day. Service with a smile.
• JS

  Jim S

  Nov 29, 2025
  5.0
  If you want to see what good customer service is, read my review. My stove fan broke. I called Fireplace Etc., even though I didn't buy my stove there, Nick and the whole team helped. They sourced the part, offered to meet me at a convenient spot, and walked me through the install. Thanks to them I fixed my problem and saved money. From now on I will use Fireplace Etc
• PP

  Painful2Watch

  Dec 12, 2020
  5.0
  Great place, great people extremely helpful, and great to work with
• KD

  Katie Davis

  Jan 22, 2020
  5.0
  Our experience with Nick and his gang at Fireplace Etc. has been wonderful. They installed a new gas fireplace for us, and have been incredibly responsive throughout the entire process. Plus, they're great guys. 10 stars if I could give 10!

Frequently Asked Questions About Fireplace Etc