Nordstrom Westfarms

Reviews

• AA

  Alexis Abbotts

  May 12, 2026
  1.0
  I was in a pinch and needed a dress alteration in a week. The express alterations page online tells me this will be no problem, I can have it back within that timeframe. I book an appointment, show up, and the tailor begins admonishing me because she will need three weeks to do the alterations. I’m standing there in this dress being scolded and all I want to do at this point is leave. She dismisses me and I go back to change out of the dress. Icing on the cake was being rushed to change back into my clothes and having a different employee bang roughly on the dressing room door. I understand that a week is a tight deadline for alterations, and I totally understand it isn’t often doable. But you advertised that it was, so I came to you. If I’d had more time, I would have come in earlier. But if you’re advertising express service, I expect it to be available. If it isn’t available, I would expect that to be communicated with more grace and compassion.
• DD

  deshawn

  Apr 2, 2026
  1.0
  EVREY GIRL WORKER SHOULD WAER THR SEXSIEST BIKINI
• JF

  Janice Francis

  Mar 31, 2026
  3.0
  Amendment
• AB

  Arthur Bruce

  Mar 28, 2026
  5.0
  Good place
• KC

  Kimberly C

  Mar 17, 2026
  2.0
  Nordstrom used to be known for their great service, but I don’t think this location ever got that memo. I was appalled by my treatment in the cosmetics/perfume area. I don’t know why but the ladies working here were sizing me up, looking at my clothes and shoes and topping off with a subtle eye roll. What the heck, so mean! I walked away worrying that I was too tall or too short… or maybe too thin or too chubby… or perhaps too old or too young… or too rich or too poor. I don’t know “what” I was in their eyes but I can promise I will never be a “customer” in this location again. I hope corporate takes note and invests in customer service training, especially for the MAC counter.

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