LifeSafer Ignition Interlock

Reviews

• JH

  jack hill

  6 days ago
  1.0
  I'm posting this here because every attempt to get help through your normal channels failed. And because what happened to me isn't just "a bad experience." It's a warning about a system that's putting people in danger. When I was six years old, my grandfather whose name I bear was killed by a drunk driver who chased him into a ditch. That loss shaped my entire life. I swore I would never drive intoxicated. Decades later, I broke that vow. I accept responsibility for that decision. I accept the consequences. But what happened next is on you. The device installed in my vehicle by a LifeSafer-approved technician malfunctioned repeatedly. Dangerous stalls. Sudden power loss. Battery disconnects. Wiring damage. False violations. Every mechanic who saw the installation said the same thing: "This wiring is unsafe." I didn't ignore it. I didn't hide it. I didn't try to get out of anything. I called. I emailed. I waited. I begged for help. Your installer was fired days later. Your staff admitted he was incompetent. Your support team promised callbacks that never came. Your system flagged me for violations caused by your own wiring failures. Your website was broken. Your BBB address returned mail. Your customer service couldn't even Locate a supervisor. And through all of this, the device meant to "protect public safety" was putting me me at risk. and everyone around I made a mistake. But your device made many. And unlike me, you refuse to acknowledge yours. This isn't about anger. This isn't about revenge. This isn't about avoiding responsibility. This is about public safety - the very thing you claim to stand for. If an IID malfunctions at highway speed, that's not a "customer issue." If an IID causes electrical failure, that's not a "policy matter." If an IID stalls a vehicle on a steep grade, that's not a "support ticket." If an IID installation is so sloppy it endangers the driver, that's not "user error." That's danger. That's negligence. That's a system failure. I'm posting this publicly because silence is complicity and I refuse to be complicit. My story is not an isolated incident. The patterns are visible. The complaints are everywhere. The risks are real. You can delete this post. You can ignore it. You can pretend it's an outlier. But you can't erase what happened. And you can't stop people from speaking up. The public deserves to know when "safety technology" becomes a safety threat. And I intend to make sure they do.

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