Shane Co.

Reviews

• FF

  Fred Flinstone

  Aug 24, 2026
  5.0
  Every time I do business with Shane Co it is exceptional. Chelsea was wonderful to work with and very knowledgeable. Cheers to Shane Co for having incredible service and friendly employees
• SS

  Sydney

  Aug 24, 2026
  5.0
  We loved our experience at Shane Co. The consultant was so friendly. I walked in having no idea what I wanted or much knowledge behind engagement rings and she was so patient and kind with me. The gentleman helping us with the diamond made it fun while also being super knowledgeable. They don’t work off commission so they are not pushy at all. I will definitely be purchasing my jewelry from here!
• KP

  Kathy Phelan

  Aug 18, 2026
  5.0
  I purchased a ring for my daughter as a surprise. Concierge specialist Lori was a great help in answering questions, guided me through financing (I wanted to take advantage of the free financing from Shane Co)! Don’t hesitate to ask for Lori should you need assistance or have questions!
• AG

  Adam Gremp

  Aug 9, 2026
  2.0
  I'll admit I am responsible for this on my own, but damn did they do me dirty here. I went in to check out rings and didn't have a whole bunch of time, it was meant to be a quick glance at things. As I am getting ready to leave, a really friendly salesperson sparked up a conversation with me as I am walking out having walked the whole room without anyone speaking to me. Me, not wanting to be rude (my bad) just let them briefly know I was looking for a ring but didn't have a lot of time available to me today. "That's ok we don't need a lot, maybe you can show me what you are looking for, etc". We discuss a little, "ok now I have to go". "wait! if you want to give me some information, I can see what you can afford to finance so you have that for next time!" "umm ok sure..." BIG MISTAKE. Yeah I'm an idiot, I didn't read the fine print. Like I said, my fault. Being a naive jewelery shopper in a rush, bad idea. So yeah, here I am at home with my brand new Shane Co credit card arriving in the mail in front of me. Hard credit pull for a card I'll never use with terrible terms that I didn't ask for. This is what happens when a nice/naive guy get swirled up in the web of excellent sales people. Well done Shane Co. Maybe you'll find some good stuff here. I hope so. And I hope you get all your needs met. But for me, I just have to simply say after my one interaction with Shane Co. I'd never go back again.
• LC

  Lisa Nicole Cunningham

  Aug 4, 2026
  5.0
  Update 8-23+ 2026 Okay, I had to bring the Ruby back because it was just a little too small and I just wasn't that happy with it, so today I dealt with CJ and oh my goodness she worked her butt off for me! I got myself something I absolutely love. And bonus I ended up with a refund of a few hundred bucks at the end. I am so impressed with ShaneCo and the customer service here as well the quality of their products. I'm going to miss living 12 hours away from them. I'm sure I will travel as necessary. Thank you CJ and Shanco for honoring your commitments. You are top notch. Update: 8-12-2026: Victoria took excellent care of me today. So professional yet friendly. Really appreciate this location. I love ShaneCO! I have been buying my jewelry here since 2002. I've always had good experiences and they take good care of you. The quality of their jewelry is superb. Today I had Lauren helping me and she was wonderful. Their sales representatives never push, they are always very classy. I really appreciate that. This is why I am a loyal customer. I went to a lesser jewelry store recently, simply because there wasn't a Shaneco in Bristol, TN, and it has been a nightmare!; Everything from customer service to the quality of the product has been awful. I have learned my lesson. I will just wait until I can get to a ShaneCo from now on.

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