Madewell

Reviews

• AK

  Allison Kuhlman

  May 2, 2026
  1.0
  I bought a pair of jeans from here 6 months ago which have already gotten a hole adjacent to the zipper, in a location that should not be that stressed. I tried to return them to the store, and was told my only option was to pay $20 to have their tailor patch them. The store a manger said “well you have had them for 6 months”. Absurd to pay $150 for jeans that only last that long and proves that Madewell is just fast fashion pretending to be more high end- and they’re not even willing pretend that hard.
• JM

  Johanna M.

  Oct 15, 2022
  3.0
  So I normally love madewell. They literally have the cutest clothes and the best fitting jeans. However their customer service can vary from excellent to literally the worst. I usually look online prior to going to the store to try on a few items because my size can vary. This time I went to the store I couldn't find a staff member to help me. It's hard not to take a personally when you walk around the store for 20 minutes and you're unable to get assistance. I should be smart assertive but I guess in that regard it's my fault. This is the 2nd time this week this has occurred to me at this location. And it is the weirdest thing because a few weeks ago I went to buy a pair of jeans that I saw online and I had the Best customer service from getting greeted at the door, To a lovely staff member (short, blond hair and the best smile) helping me find my size and getting me into the fitting room. Of course I'm coming back because I love their product but I'm always apprehensive about the experience I'm about to have. Maybe you should be too?
• MR

  Michiko Robinson

  Jun 15, 2019
  5.0
  Nice stuff