Express

Reviews

• YM

  Yana Mama

  6 days ago
  1.0
  I felt racially profiled during my visit to this store. I was followed while shopping, and after the clerk placed my clothes in the dressing room, she continued knocking on the dressing-room door shortly afterward. The entire experience made me feel watched, uncomfortable, and unwelcome. Rather than continue shopping in an environment where I felt I was being treated differently because of my appearance, I chose to leave. I will not be returning, and based on my experience, I cannot recommend this store to people of color or those of mixed nationality. Everyone deserves to shop without feeling targeted or profiled.
• CR

  Cesar Rodríguez

  Jul 7, 2026
  5.0
  La verdad súper amable y maravillosa atención yo y mis amigos quedamos encantado con la empleada geo una señora muy atenta amable educada de verdad que experiencia tan excelente no tenemos más palabra para definir que maravillosa atención muchas gracias por todo súper encantado…
• MJ

  Mike Jones

  Jun 20, 2026
  1.0
  The man wearing the hat today was extremely rude. If he is a manager someone needs to tell him he is at the bottom of the sales world and needs to get over himself. Horrible service as if he hates his jobs. He could not figure out how to do a return.
• MR

  Maisie Rodriguez

  Apr 4, 2026
  5.0
  Steve was so great! My fiancé and I had been shopping for a suit for her and he truly listened to what she wanted and found her the right fits to make her feel confident and happy! I watched Steve not only be attentive to us, but every customer her interacted with. He’s truly a stellar employee and we were so thankful to have had him help us! As a frequent Express shopper at many locations, I can say this was my best experience yet! Thank you, Steve!
• SS

  spiritandscene

  Mar 18, 2026
  1.0
  I ordered two pairs of jeans online for work, but unfortunately the fit wasn’t right. I tried to return them through the online portal, but there wasn't a way to access given the email I was sent as verification, so I had to go into the store in person. When I got there, I was told they didn’t have any jeans in the same wash (which I need for work), and none of the other options worked for me. On top of that, they said my purchase info had been deleted because it had been over 30 days from date of purchase (not taking into account for the shipment timeline), so they couldn’t process a return or exchange at all. So now I’m stuck with two pairs of jeans I can’t use. Honestly, I wouldn’t recommend, especially compared to my experience with Lucky, which was seamless and I ended up leaving with five pairs that actually worked. Edit: I sent customer service an email with the suggestion of Express here. I was told now that the 30 days have passed from date of purchase that there is no option at this time; confirming my experience from the in store location. Very disappointed with how the process is structured for customers. The inability to access a return online, no email or paper receipt received outside of my PayPal confirmation, and the experience each step past that point has confirmed my resolution not to shop here in the future.

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