Andrews Jewelry Store - Custom Jewelry, Gold and Estate Buyers

Reviews

• PM

  Patricia McGrane

  Jun 11, 2026
  1.0
  If a business owner's response to a negative review begins with "we pride ourselves," that's often a cue to look elsewhere. I called with a simple question: "What would it roughly cost to replace a diamond in a ring band?" Rather than offering a general range or explaining the factors involved, I was repeatedly told, "I cannot give you a price." What should have been a brief, helpful conversation became unnecessarily argumentative. You have more than 30 years of experience and are GIA certified, yet couldn't provide even a rough estimate for a common repair? I told you the type of opening and that I already had the diamond. An experienced jeweler should be able to offer at least some general guidance. If the goal was to get me into the store, the approach had the opposite effect. For what it's worth, I purchase a considerable amount of jewelry. Had the conversation been handled professionally and with a genuine desire to help, I would have come in and likely become a customer. Potential and current customers should be greeted with courtesy, patience, and a willingness to assist. A little humility and kindness go a long way. Based on my experience—and the number of similar reviews others have posted—it may be time to reconsider how customers are treated. Every interaction is an opportunity to earn trust and future business.
• RP

  raynie pierce

  May 15, 2024
  5.0
  Such kind people. They really know what they are talking about and are so helpful. Beautiful options for any occasion.
• AR

  Austin Rice

  Sep 4, 2019
  4.0
  I looked at 11 different jewelry stores and no one was able to give me the quality and prices that I was looking for except Bill! I told him my budget and he was able to fit the diamonds into my budget. He is the most personal, down to earth, non pushy, and informative jeweler I have found. You will feel zero pressure from Bill, which is a HUGE win to me. Stop wasting your time with the big guys and go get a higher quality piece of jewelry with a lower price from Andrew's Jewelry!

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