Ray-Ban

Reviews

• CC

  Clover

  2 days ago
  5.0
  The last time I was in the Walnut Creek store, I had a terrible experience as the entire staff was clustered in a corner, talking amongst themselves and having a good time while ignoring several customers. This time my experience with associate Justin was great. Justin was informed professional and helped me through the process to the point where I ordered three pair of prescription glasses when I only intended to choose one. My husband even picked out a pair of sunglasses. Great experience!
• ML

  M Ley

  5 days ago
  5.0
  We had an appointment to find out about Ray-Ban's Meta glasses and hit the jackpot to have Monét as our customer service person. She was clear, kind, knowledgeable, and I'm certain saved us hours of needing to research elsewhere/otherwise. Give this woman a raise!
• ES

  E. S.

  Aug 15, 2026
  2.0
  The selection of sunglasses is great as usual, but the customer service isn't really there. The girl who worked there was cool, but she went on break. She seemed like someone who would be helpful. The guy on the other hand, was as silent as the grave and did not acknowledge my existence the entire time. He wasn't very sociable or offered to help. No greeting at the entrance either. Just purely as silent as the grave. I got what I needed from the store, but hiring more social people would be a plus for those of us who value opinions before purchasing a product.
• CN

  Chelsea Nichols

  Jul 9, 2026
  1.0
  I had a horrible customer service experience here today. I came in to get replacements for my lenses on two different pairs of sunglasses. Cristina was extremely rude. She was texting while "helping" me. I peeked over the computer because there was an awkward pause with me just kinda waiting and wondering what was going on and she was just fully texting on her phone. There was a point when I had settled up and she just continued to text as I waited for any type of guidance. She had my two pairs of sunglasses on the counter on her side in front of her. I kindly asked, should I take my sunglasses? She then kind of rudely responded, oh yeah you can take them if you want. I'm just kind of like confused and a little annoyed at this point. I say, should I leave them with you? Then she responds, no you should take them and then bring them back once we receive your lenses. I was so angry after that, that I called Sunglass Hut and asked how much it would be for them to replace them. They charge the same amount because everything comes from the same manufacturer. So, being that I very much did not want to support this store I walk back not even five minutes after our sale and say I'd like to cancel my order and get a refund. They tell me they can't. Cristina seems like she fully expects me to ask for a manager, though I'm just confused and trying to reason with them, so she just goes into the back room and gets her manager. He comes out and just tells me, yeah, you can even look at my screen. I can't cancel the order. I, again, just trying to get someone to act like a human, say like don't you guys think this is weird that not even five minutes ago I bought something and you can't refund me? I had also paid cash which, in some ways, feels even more strange. I ended up leaving (feeling like I was the problem). I was pretty patient and calm considering Cristina was so rude to me and my blood was boiling a bit, but I would ABSOLUTELY NEVER recommend anyone to shop here.
• KS

  Kevin Smith

  Jul 7, 2026
  1.0
  Sadly I would not even give it a star. I spent about $1000.00 at this store. If Cristina is the sales rep request someone else or walk out. She barely acknowledged me when I walked in. She had very little knowledge and no desire to answer any of my questions. I purchased said meta glasses anyway. When it had been six weeks and I had not heard back I called to inquire about my glasses. Lets hope they were busy because their phone manners were atrocious. They informed me that they had left me a voice message 3 weeks ago. You would think that they would have tried again after a week. When I walked in to pick my glasses up the two sales reps were talking to each other. They looked my way and gave me the impression I was not welcomed in the store. I quickly informed them i was here to pick up my meta glasses. One of the reps handed me the glasses and walked away. I asked her if they came with a case. She quickly handed me the case and again walked away. I followed and asked her two more questions but she was more concern with getting back to her initial conversation with her coworker. My family loves electronics and I'm always the first to get all these fun gadgets, I can guarantee you I will NOT send them to the store # 6996 at 1302 Broadway Plaza In Walnut Creek. I swear I was dealing with juveniles instead of professional adults. I hope these glasses work because I'd hate to get service there again.

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