Ray-Ban

Reviews

• DB

  David Babcock

  May 1, 2026
  1.0
  great retail location , good reps but BADLY broken customer care system: I’ve been trying to get my Ray‑Ban Meta Wayfarer Transition glasses repaired for four months, and the customer service experience has been extremely disappointing. I’ve worked with multiple agents—Lillian, Hazel, Mary Janet, and others—and every time I’m asked to start over as if none of the history exists. These glasses were a legitimate Christmas gift purchased in a retail store in California. They are in flawless condition, worn only once or twice. I’m not a criminal, these aren’t black‑market glasses, and I’ve provided the serial number and all available proof. For three straight months, I tried submitting a service request online and repeatedly got the same “GENERIC ERROR.” I called Ray‑Ban. I emailed Ray‑Ban—THIRTEEN times now. I explained everything. On my last phone call, the rep even had me log in and share information so he could submit the claim for me, promised to email me the next steps, and then never followed up. Meanwhile, the system kept expiring or stalling my service requests the same day I submitted them. Now I’m being told the glasses are out of warranty—because the process has been so slow and broken that the warranty period ran out while I was waiting for help. At this point, I honestly feel like I would have had better service buying $10 sunglasses from Walmart. I just want these glasses repaired. That’s it. After four months of emails, calls, and errors, I’m exhausted and discouraged that a premium brand can’t resolve something this basic.
• AR

  Alonso Reyes

  Apr 21, 2026
  5.0
  They are always nice and take care of people like they are family. They make sure to find the right fit for everyone’s face!
• BG

  Belky Gomes

  Mar 26, 2026
  1.0
  The worst experience ever,i got a pair of Meta glasses,they don’t offers me the glasses protection and just for my lenses and now I asked them for my protection and they said I don’t have any protection and I explained to them they don’t offer me any protection,and they were very rude and like they are doing me a favor,go to other place not here
• TS

  Tory Silver

  Mar 9, 2026
  5.0
  Stopped in real quick to get my sunglasses tightened, and Monet was great and super helpful! She was so kind and worked fast.
• KZ

  Kenny Z

  Mar 5, 2026
  5.0
  Very good experience. Everyone was friendly and helpful. Ordered the wrong item online, they helped me correct the order and refunded the wrong one. Thanks.

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