Nordstrom Broadway Plaza in Walnut Creek

Reviews

• GB

  Glynis Belaguin

  Sep 6, 2026
  5.0
  My initial experience with my pickup order at Nordstrom was honestly not very good. Two of the items I ordered were canceled because they were apparently unavailable. I was also disappointed when I checked the polo shirt I purchased as a gift for my uncle and realized it wasn’t placed in a box, even though I had selected the gift option. However, my experience completely changed because of the wonderful customer service I received from several Nordstrom employees. I told my husband and my two kids that I still wanted to stop by Jo Malone to look at their hand lotions. While I was there, Nawal asked me something, and although I wasn’t quite sure what she was asking at first, I explained that the hand lotion I had originally tried to pick up was marked unavailable in the app. I showed her the item, and she kindly checked and told me that it was actually available. Of course, that gave me the opportunity to purchase it! 😊 I also asked if it came with a box, and she assured me that it did. Nawal was so warm, kind, and genuinely pleasant to talk to. She even gave my daughter and me a sample of a Jo Malone perfume. I’ve been trying to find a Jo Malone scent that I really love, but every time I tried one before, it just wasn’t quite the right scent for me. The sample Nawal gave me, however, is one that I absolutely loved—and I can actually see myself purchasing it in the future! I really want to commend Nawal for the wonderful way she treated me, my husband, and my kids. She made us feel welcomed and cared for, and that kind of customer service really makes a difference. I’d also like to commend Malika from Diptyque. She was very accommodating when I asked if I could get a sample of Fleur de Peau. It’s a fragrance I really love, but it’s an expensive perfume, so I wanted to make sure I truly loved it before making the purchase. Malika was very nice to talk to and even told me about an upcoming promotion, which I really appreciated. And thanks to Nawal, we also went to the men’s department to ask if someone could help us box the polo shirt. That’s where we met Krishna, who was incredibly kind and helpful. Initially, we were simply going to take the box home and assemble it ourselves, but Krishna went above and beyond and actually boxed the shirt for us. My husband and I really appreciated that extra effort. Overall, these three employees completely changed my impression of shopping at Nordstrom. I had read reviews about customers receiving perfume samples, and while I understand that there are people who may simply want samples without any intention of purchasing, I really appreciated how these employees treated me and my entire family. What stood out to me was that they were kind, welcoming, and genuinely helpful without making us feel pressured. Those little gestures made a big difference and turned what started as a disappointing shopping experience into a really positive one. Thank you, Nawal, Malika, and Krishna, for making our visit special. Kudos to all three of you! You are a great representation of the kind of customer service that makes people want to come back to Nordstrom.
• HK

  Heidi Kerlegom

  Aug 31, 2026
  5.0
  I use the curbside pickup at Nordstrom at least twice a month. They are always so quick and prompt. I believe this is the only Nordstrom left in the East Bay and hopefully they last for a really long time. They are well-stocked and clean.
• JS

  Jim Shreve

  Aug 30, 2026
  2.0
  Moderate assortment of clothing and no service! Tried on clothes and no one offered to help or get other sizes. In shoes, they went into the stockroom to get my shoes, handed them to me and said "have fun".
• TK

  theMUSEC Georgia Kenion

  Aug 23, 2026
  5.0
  Simply "Womderful" The staff (Malika, Bernie, Skylar, etc )in beauty and fragrance offer an exceptional experience!
• WH

  What a Hoot

  Aug 16, 2026
  5.0
  Bra fitting service... Yes, please! I've had some body changes this year and struggled to find the right bra. In my thirty minute appointment, booked online, I was able to stay in the dressing room and had the bras selected in my size for me. It was a great experience and I would use this free service again.

Frequently Asked Questions About Nordstrom Broadway Plaza in Walnut Creek