Buck Mason was founded in Venice Beach, and it feels like home here. It's where Sasha and I both landed after trekking out from the Midwest. We met first as neighbors, a stone’s throw from the Venice Pier. From Jim Morrison to Billy Hoyle, there’s a real tradition of folks making it look easy here, but that wasn’t our experience. For Sasha and I, it was big dreams and bigger failures, but somehow we saved a scrap of the confidence that got us here. In 2015, there was no other place we could’ve opened our first outpost. 8 years and 25 stores later, we've moved our Men’s collection to a larger space down the street. It’s a huge milestone for us, a marker of our growth and a reminder that Venice will always be home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.