Edible Arrangements

Reviews

• TK

  Tali sapir Kest

  Aug 13, 2026
  1.0
  MY RECOMMENDATION DO NOT ORDER FROM THIS LOCATION!!! Delivery is not freshly cut. It’s cut in the morning and delivered late afternoon. I am extremely disappointed with the service I received from this location. I placed my order two days before my friend’s birthday specifically to make sure it would arrive on time. On the day of delivery, around 10:30 AM, tracking showed the order was one stop away. Around noon, the driver was literally one minute from the delivery address. Naturally, I assumed it would arrive any moment. Instead, the tracking suddenly changed and showed the driver was two stops away. I called around 2:30 PM for an explanation and was met with an extremely rude and dismissive representative. I was told the driver had stopped for gas and somehow ended up all the way back in Van Nuys, approximately 30 minutes away. I was then rudely told the order would arrive by 5:00 PM. At 4:30 PM, it still had not arrived. This was a fresh-cut fruit order. If it had been sitting in a delivery vehicle since 10:30 AM, I have serious doubts about how fresh it could possibly be. I called again and was left on hold for approximately 15 minutes, so I eventually called from another number. The same representative answered, and I asked my husband to speak with her. What happened next was unbelievable. Instead of professionally addressing the situation, she told my husband, “Your wife keeps calling.” For the record, I had called only twice regarding a severely delayed birthday order. That comment was completely unnecessary, disrespectful, and incredibly unprofessional. A customer should never be made to feel like a nuisance for asking where their significantly delayed order is. Delays happen. Drivers run into problems. What matters is how a business handles those problems. In this case, there was no apology, no empathy, no accountability, and absolutely no basic customer service. The birthday delivery may have eventually made my friend happy, but the experience as a customer was a complete failure. I ordered fresh-cut fruit and received a delivery that had been traveling for most of the day, along with some of the worst customer service I have experienced. This location has completely lost my trust and my business. I will never order from this location again, and after this experience, I would strongly think twice before recommending them to anyone.
• KT

  Kate Tipton

  Jun 2, 2026
  1.0
  Came during posted business hours. (Yes I should have called first.) Location was closed and empty with the sign turned off. May no longer be in business?
• AR

  Angela Ramsey

  May 16, 2026
  2.0
  I live 500 miles away from my mother. I ordered her a bouquet from here for Mother's Day. I received a call on Mother's Day saying we won't be able to deliver till Wednesday because of so many orders. Completely understandable, busy day. Call my mom Thurs nothing. Call them to see what is going on, they said order was canceled. I asked why, was told to call back and talk.to the kid who called me Sun and the owner Michael. Called back. Talked to a very sweet young lady who said they were out on deliveries and said she was going to call Michael and talk to him and see what could be done about it. Now it's Sat morning. I called and talked.to Michael. He said corporate inundated them with orders they can't fill. Understandable right? Wrong. He then said they issued a refund. I asked what did you guys receive that made you go ahead and cancel my order to then issue a refund. He said I just sent you an email with the refund info in it. I said that still leaves my mom empty handed almost a week later, and he said well I sent you the email. Yea what am I supposed to do, wrap the email up put a bow on it and mail it to her? Very disappointed. I have used this company for years for her, and never had any issues like this. Since he couldn't give any answers or even care to try to make something right that apparently happened on his end, it being canceled when it wasnt, I gave the ok to go ahead and deliver a couple days later, and because I received no email or communication from them that they canceled the order, and my mom has not yet received a Mothers Day gift, I will not utilize them again. When they are on their game, they have been great. So take away was that corporate overwhelms them with too many orders they dont have the ability to fill on holidays, so holidays it's a 50 50 crap shoot, it will silently be canceled or it won't. I suggest using them for anything other then a holiday. I have been in customer service for 20 years. Never once have I made the customer pay for a mistake made in house, and the heartbreaking thing is it's my Mom who paid for it
• UB

  Unbeatable Boyd

  May 9, 2026
  1.0
  I shouldve checked reviews before i let my mom ordered. same thing happened as others commented. driver came no one was home. took a picture of my gate but no package was found. called the driver directly he said he gave it a guy that came out. im the only guy in the household and i was not home, no one was. tried to call the office i get passed around then get hanged up on. scam scam scam.
• EE

  ernie

  Apr 9, 2026
  1.0
  Do not order from this location—this was a very disappointing experience. I recently placed an order for a friend who was having a rough day, hoping to surprise her with a thoughtful delivery. Unfortunately, the flowers arrived in poor condition and appeared to be dead upon delivery. I also provided clear delivery instructions for her workplace, which were not followed. The driver left the arrangement at the front desk without making any attempt to complete the delivery as directed. After not hearing from her for a few hours, I reached out and asked if she had received anything—she said she had not. I then had to call the shop to find out where the flowers were left, which completely ruined the surprise. After speaking with Michael, I was informed that the only resolution offered was a refund for the flowers being dead. Overall, this experience fell well below expectations and lacked the care and service you would expect for such an important delivery.

Frequently Asked Questions About Edible Arrangements