Aerie

Reviews

• MF

  Megan Florence

  Sep 15, 2026
  1.0
  I’d like to start by saying I’m not some boomer coming in with unrealistic expectations about retail. I am actually a retail manager at this mall, and I came in on my day off because I genuinely wanted to shop at Aerie for fall clothes. I came in excited to browse, try things on, and hopefully purchase a few things. Unfortunately, the experience was so unprofessional that I ended up leaving without buying anything. I was in the store for about 15 minutes and walked throughout the entire store. I passed by multiple associates several times, and not a single person said a word to me. Not even a simple hello. I was visibly carrying items in my hands, and nobody offered me a fitting room or checked in to see if I needed help. Nobody asked if I was finding everything okay or followed up with me at any point. I ultimately put everything back because the complete lack of customer service killed my excitement to shop. What made the experience even more concerning was hearing the associates literally say that they were going to do something a certain way for now, but that they were going to change it back to the way it was supposed to be for the upcoming visit. Those were essentially their exact words. That does not sound right to me. It sounds sneaky, and honestly, after experiencing the store firsthand, I’m not surprised because it completely aligns with the level of unprofessionalism I witnessed. There were multiple associates standing around talking, gossiping, and essentially shopping on the clock while customers were walking around the store. From a retail manager’s perspective, this was honestly shocking to witness. I just don’t understand the mentality that sales are going to be handed to you. Retail is not just about standing in a store waiting for customers to buy something. Customer service is the entire point. You are being paid to engage with customers, acknowledge them, offer assistance, and create an experience that makes them want to shop with you. I was in your store for 15 minutes. I passed by associates multiple times. I was holding merchandise. I was clearly shopping. And nobody could even say hello or ask if I needed a fitting room. I came in on my day off because I wanted to shop and support the store, and instead I walked out with nothing because the environment completely turned me off. I am more than happy to shop retail, but I am not going to spend my money somewhere where the employees are more interested in talking and gossiping with each other than providing basic customer service. This was not a minor issue or a situation where I simply didn’t get the attention I wanted. The entire environment felt unprofessional and incredibly disengaged. As someone who actually manages a retail store in this mall, I would be embarrassed if this were the experience my customers were having. I sincerely hope management addresses the culture and level of customer service at this location, because customers should not have to work harder to get assistance than the associates are working to provide it.
• AG

  Aaron G

  Apr 20, 2026
  1.0
  My African American wife was followed around in Aerie like she was going to steal something. She was easily one of the best dressed people in the store, and this isn’t the first time it’s happened; this has happened several times now. The part that really bothers me is that she kept going back because she’s “used” to it. No one should have to get used to being treated like that. It’s unacceptable, and honestly it makes me sick. Because of that, we won’t be coming back or ordering online anymore. I don’t understand how retail employees feel comfortable profiling Black women like this. Whatever training is in place clearly isn’t working, because this kind of treatment shouldn’t be happening at all.
• AS

  Audi Sinaga

  Jun 22, 2025
  1.0
  Customer service is lacking in this store. Expect indifference and unfriendliness. Just buy online.
• FF

  Foodie

  Apr 28, 2025
  5.0
  Went in store to return clothes from an online order. No wait time. Rep was efficient and patient.

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