Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 571 Santa Rosa Plaza in Santa Rosa, CA or shop the collection online.
The Hispanic young man that works there is so rude. Lost a customer I will never go back.
NH
Nancy Hayssen
Feb 2, 2026
4.0
Great customer service but the selection seems soooo boring lately
HS
Heather Simpson
Sep 11, 2024
1.0
I LOVE Express and almost exclusively shop there. I recently visited this store location with the intention to do a big shopping haul... the sales emails got me! :) However upon arriving at the store, I was extremely disappointed at the lack of customer service.
I went through the entire store with my hands full of items to try on and no one approached me to say hello or offer to start me a fitting room. When I asked to start a fitting room (with the intention to keep looking), the gal barely made eye contact or spoke with me, opened the fitting room then walked away. I stored my things in there and continued shopping.
When I was in the fitting room, I was also not checked on or asked about sizing to see if I could be helped. I ended up walking out without purchasing a thing and will end up purchasing online instead of receiving such poor customer service. I've shopped many different Express stores in various locations all over the US and have always had the best experience! It was such a disappointment to see this store ruin this brand experience for other shoppers that may be arriving for the first time.
I love the quality of Express and the consistency in sizing and amazing style for both my professional and personal life. I hope that things can turn around at locations like this and others that struggle with the same thing so the brand can continue on!
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Santa Rosa hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Santa Rosa hiring?
Please visit https://www.express.com/g/careers/ to view and apply for open positions.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, except returns are not accepted at Express Factory Outlet stores.
What are the store hours for Express at Santa Rosa Plaza?
Express is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What sizes does Express offer for men's and women's clothing?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's clothing both online and in stores.
What payment options are accepted at Express Santa Rosa?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
What nearby dining options are available close to Express Santa Rosa Plaza?
Nearby dining options include Outback Steakhouse for steak lovers, Rubio's for seafood, Mediterranean Kitchen, Grill Santa Rosa, Himalayan Momo & Kebob for Indian cuisine, Paradise Fruit for Latin American fast food, and Starbucks for coffee.
Are there any entertainment or activity venues near Express at Santa Rosa Plaza?
Yes, nearby entertainment includes First Empire Party House & Escape Rooms and Hop Hop Playground - Santa Rosa, offering fun activities for families and groups.
What other fashion and clothing stores are located near Express in Santa Rosa Plaza?
Nearby fashion stores include Honey Co., Carter's children's clothing, Arte Mexicano, Vans, Torrid, Aéropostale, American Eagle, and Sunglass Hut for accessories.
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Certified May 17, 2026Yext Knowledge Graph
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