Steve Madden

Reviews

• ER

  Eunice Rivera

  Jan 22, 2026
  5.0
  Muy amables Señorita Monse y todo el personal muy buena atención brindada en todas mis visitas
• MP

  Meilani P.

  Aug 22, 2025
  1.0
  HORRIBLE CUSTOMER SERVICE & RETURN POLICY!!!! They state they have no control over if you receive your shoe in used condition, and basically that you have to live with it. Buyers Beware. I ordered a shoe in store since they didn’t have my size in stock and upon receiving the shoe, it had already been worn with scratches all over it and the bottom of the shoes were very dirty. I spoke with Steve madden representative and they told me they can’t help me since I ordered it in store, I need to call the store for assistance. I left a voicemail and nobody got back to me, so I tried calling again a week later and I spoke with somebody who was no help at all and I let her know what had happened and that I don’t live in town and she said that they can’t help me and that they can’t guarantee That the shoes will be in good condition when it gets to the customer and that they have no control over that. And that in order for me to do a return, I would have to come in store, which I can’t since I don’t live nearby. I then call Steve Madden‘s customer service line and they tell me that they can’t help me since I purchased it in store. I wouldn’t recommend coming to this store or shopping at Steve Madden in general, I will never shop at Steve Madden again due to this experience.
• NA

  Noor Ahmed

  Dec 8, 2024
  1.0
  Very rude staff, looks like their working against their will due to the amount of ignorance and rudeness they show to customers They don’t even greet you when you get into the store, and when you ask them questions they respond with a very rude tone

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