DIOR

Reviews

• KK

  Kiana

  Sep 14, 2026
  5.0
  I had such a wonderful experience at Dior! This was my second time visiting the boutique, and I came back the next day after deciding I was finally ready to purchase my first Dior bag. I was extremely indecisive, especially between a black and white bag, and everyone was so patient and helpful throughout the entire process. They took the time to explain what I could expect with a white bag compared to black, answered all of my questions, and never made me feel rushed or pressured to make a decision. I ultimately ended up choosing a different black bag that I felt would be a little more forgiving for everyday wear, and I absolutely love it. The entire experience felt so welcoming. They offered us water, were incredibly kind and attentive, and genuinely helped make what was a very difficult decision for me feel fun and special. For my first Dior bag, I couldn’t have asked for a better experience. I will definitely be coming back to Dior for future purchases. This was such a memorable first experience, and I’m already looking forward to adding another Dior bag to my collection next year!
• AS

  Agnes Stoll

  Jul 21, 2026
  1.0
  Extremely disappointed with the customer service at Dior (Westfield Valley Fair). I lost the charm that came with my brand-new bag. Initially, the store refused to replace it for free, but offered a complimentary bag cleaning instead, which I accepted. When I returned later, an employee named Daylon helped me and wrote a physical receipt for a free charm replacement because the promised bag cleaning hadn't even been added to my account. That was back in December, and I was told it would take a month. After following up in person twice with no results, I contacted Dior Customer Care nearly six months later, only to be told to contact this store directly. The major issue? This location never answers the phone. I left voicemails and received zero callbacks. The staff here are purely sales-driven—they promise after-care just to make a sale, but that support completely disappears afterward. Constant employee turnover means no one takes accountability for previous promises. Daylon made a clear commitment on paper, but the store has failed to deliver. For a luxury house, this level of poor communication and broken promises is unacceptable. Save your money and shop elsewhere.
• CG

  Claryssa G

  Jun 1, 2026
  1.0
  For my first time deciding to buy designer in person, I immediately was very disappointed in this experience. The lady at the door did not really give a energetic greeting. She seemed kind of annoyed, which is fine, but you know for such a great presenting luxury store I kind of assume that at least the sales associates would be kind of helpful and I mean he brought me up some pieces. They were very nice. I decided to go with a mini Dior with the bow on it. It was a pink one that was in between a blue one with a bow and a black one with a bow so I assumed the pink would have a bow since that’s what I wanted, and there were some shoes at Nordstrom that matched which I wanted to go by after. When I realized it didn’t have the bow on it, I brought it up because that was a dealbreaker for me and he said “I mean, do you like the bow” and I was like “yeah?” Cus what question is that..and the only thing that I got from Dior that day was some sparkling water didn’t even quench my thirst I genuinely just think this store doesn’t want to make sales not to mention none of the pieces I wanted were even in stock. And he had the audacity to show me some ugly shoes. Nuh uh..
• HG

  Hannah Gwon

  Feb 8, 2023
  5.0
  Many selections available. Highly recommend making appointments in advance, otherwise line gets really long.

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