I don’t usually write reviews, but after my recent experience at American Eagle Outfitters, I feel it’s important to share.
My husband, our children, and I visited the store intending to purchase several items, including shorts and pants. Unfortunately, our experience was very disappointing due to the behavior of an employee named Almador. His conduct came across as rude, unprofessional, and lacking basic customer service.
Throughout our visit, he followed my husband around the store in a way that felt uncomfortable and unwarranted. At one point, he made a comment suggesting my husband could not afford the pants he wanted to try on, which was both inappropriate and offensive. We were fully prepared to make a purchase, but after this interaction, we chose to leave without buying anything.
This experience left us feeling disrespected and unfairly judged. No customer should feel profiled or made uncomfortable while shopping.
I hope management takes this feedback seriously and ensures that all customers are treated with respect and professionalism moving forward.
L
智複利133 l品牌實戰顧問Mission
Feb 28, 2026
4.0
一直很喜歡的品牌,有個性、有風格、有品質,價格不浮誇
GG
GK
Jun 30, 2024
1.0
The voicemail says the store is open till 8PM on Sundays but they are closed before 7. Very bad communication.
AO
Alondra Ortiz
Mar 16, 2021
5.0
really good service
MI
Minna Isiminger
Jul 13, 2018
3.0
You have to go hunt for help here, especially if you need a room.
What brands and products does American Eagle offer?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Where is the American Eagle store located in Santa Clara?
The American Eagle store is located at 2855 Stevens Creek Blvd, Suite 2479, Santa Clara, CA 95050 inside Westfield Valley Fair.
What are the regular store hours for American Eagle at this location?
The store is open every day of the week from 10:00 AM to 9:00 PM.
Does American Eagle offer in-store pickup or curbside service?
Yes, American Eagle offers both in-store pickup and curbside pickup services.
What payment methods are accepted at the American Eagle store?
The store accepts Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is the American Eagle store open on major holidays?
The store is closed on November 27, 2025, and December 25, 2025. On other holidays, hours may vary, often opening earlier and closing later than usual.
Can I find dining options near American Eagle at Westfield Valley Fair?
Yes, nearby dining options include California Pizza Kitchen at Valley Fair, Potato Corner, Din Tai Fung, Stick & Wok 食客汇, Chicken Wow, Chipotle Mexican Grill, Popeyes® Louisiana Kitchen, Starbucks, and Caffe Central.
Are there other clothing stores near American Eagle in Westfield Valley Fair?
Yes, nearby clothing stores include Zumiez, PacSun, Forever 21, Brighton Collectibles Valley Fair, Catimini, and another American Eagle Outfitters store.
What other shopping options are available nearby American Eagle?
Nearby shopping options include Miniso, LEGO, Purple - Valley Fair Mall, Purple mattress store, Sleep Number, Marbles: The Brain Store, and Build-A-Bear Workshop.
How can visiting nearby spots like Starbucks or California Pizza Kitchen enhance my shopping experience at American Eagle?
Visiting nearby spots such as Starbucks allows you to grab a coffee before shopping, and dining at California Pizza Kitchen provides a great meal option afterward, making your visit to American Eagle and the mall more enjoyable and convenient.
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