ALO

Reviews

• NK

  navreen kang

  Jun 19, 2026
  2.0
  There were two girls greeting at the front door. One of them was named Bernice and she was so sweet so not judgmental and just nice in general. I don’t know what the name Of the other one is, but she definitely was being rude and judgey when she literally is the same size as me. I saw her eyes look at me up and down 2 times, and another female there did the same thing. I swear to his place is so judgy.
• JJ

  Jade Johnson

  May 24, 2026
  5.0
  I visit this store often and have never seen any of the rudeness or negativity any of the other customers post about on here. It’s so interesting to see these different experiences while having never had a bad one myself. The quality of the clothing can be hit or miss, I agree, but that is not a reflection of the employees at this store. I’ve been able to return products that had an issue with quality. Never had a problem with customer service on that. The sale returns, however, are a special case. The policy is that if you bought it on sale you can only exchange for a different size of the exact same item and color after the sale is over. This keeps customers from trying to exchange for newer items in a different color that were not subject to the sale price. I totally understand that policy. Aside from that, everything else I’ve encountered as far as customer policy has been fair. I truly love the staff at this store. I don’t even work there, but if I did, I wouldn’t mind because the employees have been wonderful to me every time I’ve gone in for any reason. This isn’t to say that bad experiences don’t happen, but we all need to check our own behavior first before criticizing someone else’s reaction to it. I give nothing but respect to the employees at this store, and I get the same back. If there is a bad employee here, I haven’t met them in nearly a year of shopping there.
• MM

  Mila

  May 20, 2026
  1.0
  The customer service is very bad every single time. I honestly wonder how they manage to hire such impolite people.
• NA

  Nayeli Arauz

  May 9, 2026
  1.0
  Their customer service needs a lot of work. They are lazy, refuse to fulfill online orders, and lack information on merchandise. Don’t recommend this store.
• SB

  Snehal Bhagwat

  Apr 20, 2026
  5.0
  Abby at Alo Yoga was amazing—super quick, attentive, and incredibly helpful. She pulled together great sets and color options that felt perfectly tailored to me. It honestly felt like I was shopping with a friend—she was so easy to talk to and made the whole experience fun and comfortable. Friendly, knowledgeable, and never pushy. One of the best shopping experiences I’ve had!

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