Sunglass Hut

Reviews

• MK

  Mary Kallu

  Sep 4, 2026
  1.0
  I had a very disappointing experience at the store today. When I approached the checkout area, there were three employees standing there, and no one acknowledged or greeted me to start. They just watched me walk up to the checkout .Eventually, one employee said hello, and I explained that I needed to make a return. I was asked if I wanted to make an exchange, and I simply responded, “Not at this time, I don’t have time to browse”. I provided both the gift receipt and the original receipt and explained that the glasses were a gift, but unfortunately they were too large for my face and kept slipping down. The store manager, who stated her name as “B,” (which isn’t her full name) responded in a very dismissive and unfriendly manner, stating, “I can’t return it,” and immediately handed my receipt back to me. There was no attempt to explain the return policy courteously or offer any alternative options. I understand that there is a 30-day return policy, and I was approximately two weeks outside of that window. However, I explained that I had been unable to come into the store sooner because I was dealing with a medical issue that left me temporarily immobile. Despite explaining the circumstances, the manager still refused to offer an exchange or any other reasonable accommodation. What was particularly disappointing was the overall attitude and lack of professionalism displayed throughout the interaction. The other two employees remained nearby and appeared to be staring at me, which made an already uncomfortable situation even more unpleasant. I left and I noticed they were talking about me laughing and smiling. I understand that policies exist and that employees are expected to follow them. However, customer service is also about how those policies are communicated and how customers are treated.A simple, respectful explanation or an attempt to find an alternative solution would have made a significant difference. Unfortunately, I left feeling dismissed and disrespected. I hope management takes the time to review this interaction and address the importance of professionalism, courtesy, and customer service with their staff. I will make sure corporate is aware of this interaction.
• RR

  RDD

  Aug 31, 2026
  1.0
  I had a horrible and upsetting experience while trying to return a pair of sunglasses at this Sunglass Hut location on Aug 30, 2026 (12:26 PM). The salesperson-I believe her name was Belinda or Marie, repeatedly accused me of having worn the sunglasses, even after I clearly explained that I had only tried them on and then placed them back in the case. She pointed to some dust or fingerprints on the bright pink fabric case as proof that I had used the sunglasses. These marks could easily have appeared simply from handling the case and trying on the glasses. Instead of listening to my explanation or handling the return professionally, she continued insisting that I had worn them. When I told her that her accusations were making me feel uncomfortable and unfairly judged, she became confrontational and suggested that she might refuse the return if I continued to challenge her. She also made an unnecessary issue of my not having a printed receipt, even though I had the electronic receipt for my online Sunglass Hut order. The entire interaction felt accusatory, intimidating, and unnecessarily humiliating. Customers should not be treated as though they are dishonest, especially when they are calmly explaining the situation and have valid proof of purchase. This was an extremely disappointing experience, and I will not return to this location.
• AV

  Anna Valle

  Jun 24, 2026
  5.0
  Very friendly and helpful employees
• SA

  Sanch Anand

  May 5, 2026
  1.0
  Well the sales lady there had some weird attitude just didnt like her attitude and her body language …. Came with my mom to just look around to see if she likes something for mother’s day but left coz the sales lady had a negative body language like she is looking down on you for not purchasing anything thums down to her otherwise they have a great collection
• JJ

  Jelena Jeremic

  Apr 18, 2026
  5.0
  visit. From the moment I arrived, everything felt welcoming and well-organized. The team provided truly great service—attentive, professional, and genuinely friendly throughout. What stood out most was the attention to detail and the willingness to go above and beyond to ensure everything was perfect. It made the entire experience smooth and enjoyable. I left feeling very satisfied and would absolutely recommend this place to anyone looking for excellent service and a positive, memorable experience.

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