Polo Ralph Lauren

Reviews

• GW

  George Wiley

  Sep 28, 2026
  5.0
  Thank you, Jeannie, for the great customer service and following up on my order over the phone! The online store was slow to restock and is probably discontinuing some of the chino colors I wanted, but I was lucky this store had all three colors in my size. I'll probably never get this lucky again, but a win is a win. I'll visit this store the next time I'm in the area.
• YF

  yonghe feng

  Sep 26, 2026
  1.0
  Terrible shopping experience. I bought a leather jacket on Friday. When I tried it on, it was a bit small, but I figured it wouldn’t be a big deal. When I got home, I realized most thicker clothes didn’t match it, so I planned to go back the next day for a size up. After driving 2 hours there, I got out and smoked a cigarette before going inside to exchange the jacket. The clerk probably smelled the smoke on me and then checked the jacket and said it had a smell and couldn’t be returned. It’s less than 24 hours since I bought it and now they’re saying it smells? Can’t you smell the strong, pungent smell of the leather? Is it because I don’t speak English well? Is it because my work clothes are dirty? I saw your arrogant looks. Also, when I bought the jacket, you didn’t even give me the standard protective case? I had to ask for it separately. Your arrogance started from day one! I’m going to fight this all the way!
• GA

  G A

  Aug 12, 2026
  2.0
  I visited this store today to make a return. The employee who handled the return was polite and assisted me well. Afterward, I walked around the store to see if there was anything else I might like. At one point, another employee looked at me and began walking in my direction. I assumed he was coming over to offer assistance, but instead, he went directly to rearrange the hangers in the section I had just browsed. His behavior made me feel as though I was inconveniencing him simply by looking at the merchandise, so I became uncomfortable and decided to leave the store.
• DR

  Dylan Reim

  Jul 31, 2026
  1.0
  Employees lied to me and tricked me out of $300. Many, many stores in SF (or other branches) far more trustworthy. I was told by another branch that RL offered free tailoring, which was part of what convinced me to buy. I was traveling and they told me to contact my home branch when I returned about free sleeve alterations. I called this location multiple times, speaking to two different employees who each assured me sleeve alterations would be covered and gave me the name and address of their partner tailor. When I went to collect my items, the tailor charged me an exorbitant fee (nearly $400) for a the alterations. The manager at RL, a woman whose name starts with J, got on the phone and outright lied to my face, claiming that no one in the store ever sent me to their tailor or said tailoring was covered. When pressed, she conceded that someone *had* said that, but that she doesn’t intend to honor it. She then recommended I haggle with their tailor myself (mind you, I was already in a back office of an empty and locked building that her store had sent me to when she told me to fend for myself. If I was a woman, this could have been a genuinely traumatic situation). She then hung up as fast as she could. This was a deeply, deeply unprofessional experience that is not befitting of the prices RL charges. If you value your sanity and your dollar, look elsewhere.
• JJ

  Julian JR

  Jul 7, 2026
  5.0
  Very Cheap Price but Supreme clothing

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