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CHANEL

3.8
(190 reviews)

Business Details

(415) 981-1550

About

Clothing StoreFashion Accessories StoreChanel
Immerse yourself in the world of CHANEL at the San Francisco boutique on Geary Street. Discover ready-to-wear fashion, as well as meticulously crafted handbags, small leather goods, shoes and other accessories. Continue your experience by exploring the exceptional savoir-faire of watches from the J12, PREMIÈRE and BOY·FRIEND collections, and the exquisite artistry of CAMÉLIA, COCO CRUSH and COLLECTION N°5 fine jewelry pieces. Sunglasses, fragrance, makeup and skincare are also available at this location.

Location

CHANEL
156 Geary Street, San Francisco, CA
94108, United States

Hours

Monday10:00 AM - 6:00 PM
Tuesday10:00 AM - 6:00 PM
Wednesday10:00 AM - 6:00 PM
Thursday10:00 AM - 6:00 PM
Friday10:00 AM - 6:00 PM
Saturday10:00 AM - 6:00 PM
Sunday12:00 PM - 6:00 PM
7/4/202610:00 AM - 6:00 PM

Reviews

3.8
190 reviews
5 stars
116
4 stars
13
3 stars
8
2 stars
9
1 star
44
  • JA
    JJ AIME
    May 21, 2026
    1.0
    Agreed with the other reviewer that Emmanuel is rude and not a good SA. He was awkwardly quiet during my shopping appointment and didn’t really engage with me and showed no interest. After I bought a bag and later expressed interest in buying more items, he never got back to me on them despite my multiple attempts of reaching out. This has never happened to me at Hermes, Bottega, Miu Miu, etc. Very disappointed and left a bad impression on Chanel. What is their brand worth if they can’t provide their clientele with a good shopping experience??
  • JC
    Jane Chien
    May 13, 2026
    5.0
    Emma is wonderful! Truly the most helpful and sweetest SA I’ve ever met.
  • AA
    alexandra
    Apr 14, 2026
    5.0
    My favorite chanel location. The staff is INCREDIBLY FRIENDLY, and welcoming. They definitely go the extra mile to make you feel special. Besides my purchase, the staff really make the experience for me.
  • AG
    Anonymous Ghibli
    Jan 25, 2026
    1.0
    This location wasn’t great and SA was not the best she looked off because we didn’t like the bags and she was not nice about it. We did end up buying something, but it was overall not a great experience it doesn’t matter if you buy something or not but that should not give her a reason to be rude!
  • DS
    Dingyi Shen
    Feb 15, 2025
    1.0
    I have been a loyal Chanel customer for years, but my recent experience has been beyond disappointing. I purchased a bag last year, and to my shock, the chain broke the very first time I wore it. For a luxury brand that prides itself on craftsmanship, this is completely unacceptable. I brought the bag to the boutique for repair on October 2024, and since then, I have received no updates whatsoever. Today is February 15, 2025, and I am still waiting, with no explanation for why the repair is taking so long. The lack of communication and customer service is extremely frustrating. I expected better from Chanel, both in terms of quality and after-sales support. If this is how they treat their customers, I seriously doubt I will purchase from them again. Absolutely disappointing.

Frequently Asked Questions About CHANEL

What products can I find at the CHANEL boutique on Geary Street?

The boutique offers ready-to-wear fashion, handbags, small leather goods, shoes, accessories, watches from the J12, PREMIÈRE and BOY·FRIEND collections, fine jewelry, sunglasses, fragrance, makeup, and skincare.

What are the operating hours of the CHANEL San Francisco boutique?

The boutique is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sunday from 12:00 PM to 6:00 PM. Hours are subject to change.

Brand Certified Facts from CHANEL

This information is certified by CHANEL and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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