Ray-Ban

Reviews

• DP

  Doreen Pomeranz

  2 days ago
  5.0
  So happy with my purchase, friendly staff and great purchase!
• VH

  Vaqar Hussain

  4 days ago
  1.0
  Customer service bad. Need to learn math. They don't know how deal with there own prices and how to deal with prescription glasses and insurance. I left confused what is going on.
• SL

  Sarah Leweck

  Jul 24, 2026
  1.0
  I have genuinely never been treated with this level of disrespect by a retail employee. The employee, Thea Garrido (a young Asian woman with bleached hair and blue streaks), was unbelievably rude, condescending, and unprofessional from the moment I asked a simple question about my refund. Instead of explaining the situation, she spoke down to me, acted as if I was stupid, and repeatedly dismissed my concerns. Her attitude was incredibly hostile over what should have been a routine customer service interaction. What shocked me the most was how comfortable she seemed behaving this way. She raised her voice at me in front of other customers, laughed when I asked for her name, and literally said, "Yeah, report me if you want." I've never had an employee openly encourage me to file a complaint because they clearly didn't think there would be any consequences. What makes this even worse is that she was wrong. After I had left, another Ray-Ban store confirmed that the information I had been given was incorrect. Instead of simply admitting the mistake, she lied to the other Ray-Ban store. I've been a Ray-Ban customer for years, and this experience was honestly embarrassing. No customer deserves to be talked down to, mocked, or treated with this level of arrogance for asking a perfectly reasonable question. If this is how customers are treated at the UTC location, management seriously needs to address it.
• FL

  Feilu Liu

  Jul 15, 2026
  4.0
  The UTC store associate was very patient to help me choose the correct frame color.
• AA

  Ace

  Jul 4, 2026
  1.0
  Bought brand new glasses for over $200 and the guy cleaning them showed no respect for the purchase and rubbed them down so hard with the cloth that I heard cracking noises. Ridiculous location.