Ray-Ban

Reviews

• VC

  Vladimir Chernyak

  Sep 25, 2026
  5.0
  I had a great experience at the Ray-Ban Store! The staff was very friendly, professional, and helpful, and the whole atmosphere was welcoming and comfortable. I purchased my new Ray-Ban Meta glasses there, and the entire process was easy and hassle-free. I’m very happy with both the glasses and the excellent service I received. I would definitely recommend this store to anyone looking to buy Ray-Ban glasses. Thank you for such a great experience!
• CS

  Chris Stromquist

  Sep 20, 2026
  1.0
  I too had issues with Thea (the Asian girl with blue streaks in her hair) as another reviewer. All I wanted was to have my new sunglasses adjusted and also compare mine with a similar pair to check the fit. From the get go her tone was condescending and dismissive. Almost seemed as if she had more important things to do even though I was literally the only customer in the store. I won’t be back here again and instead will try the Fashion Valley location as that had much better reviews. Ray-Ban, do better!
• DP

  Doreen Pomeranz

  Aug 19, 2026
  5.0
  So happy with my purchase, friendly staff and great purchase!
• VH

  Vaqar Hussain

  Aug 17, 2026
  1.0
  Customer service bad. Need to learn math. They don't know how deal with there own prices and how to deal with prescription glasses and insurance. I left confused what is going on.
• SL

  Sarah Leweck

  Jul 24, 2026
  1.0
  I have genuinely never been treated with this level of disrespect by a retail employee. The employee, Thea Garrido (a young Asian woman with bleached hair and blue streaks), was unbelievably rude, condescending, and unprofessional from the moment I asked a simple question about my refund. Instead of explaining the situation, she spoke down to me, acted as if I was stupid, and repeatedly dismissed my concerns. Her attitude was incredibly hostile over what should have been a routine customer service interaction. What shocked me the most was how comfortable she seemed behaving this way. She raised her voice at me in front of other customers, laughed when I asked for her name, and literally said, "Yeah, report me if you want." I've never had an employee openly encourage me to file a complaint because they clearly didn't think there would be any consequences. What makes this even worse is that she was wrong. After I had left, another Ray-Ban store confirmed that the information I had been given was incorrect. Instead of simply admitting the mistake, she lied to the other Ray-Ban store. I've been a Ray-Ban customer for years, and this experience was honestly embarrassing. No customer deserves to be talked down to, mocked, or treated with this level of arrogance for asking a perfectly reasonable question. If this is how customers are treated at the UTC location, management seriously needs to address it.