Nordstrom Rack Clairemont Town Square

Reviews

• AT

  Ahmed Tayem

  4 days ago
  1.0
  I've been shopping at Nordstrom Rack for years and have never returned or exchanged anything before. This was the first time I had a problem, and the way it was handled was extremely disappointing. I purchased a pair of boots for around $100. After wearing them, they caused severe pain in my foot to the point where I could barely continue walking. I called customer service and was told to contact the store directly. When I went to this Clairmont location, the employee I spoke with was rude, dismissive, and clearly uninterested in helping. He didn't even look at the boots, ask any questions, or try to understand the issue. He simply acted like he didn't care and offered no solution. I called again afterward and was left on hold for nearly 15 minutes, only to be told there was nothing they could do. No effort was made to help a long-time customer who had a legitimate issue with a product. I wasn't asking for special treatment. I simply expected basic customer service and some willingness to help. Unfortunately, this location provided neither. Very disappointing experience.
• PS

  PATRICIA SEIFERT

  May 24, 2026
  5.0
  Haven't been to a Nordstrom rackin years and hit an amazing sale I'll be going back soon
• CS

  CC Styles

  May 16, 2026
  1.0
  They changed order pick up from back to front. Now you have to wait in the checkout line to pick up. And they were miffed when I told them I wanted them to open the box as I did not want to take the box home! Better in the back where you actually try it on! Stupid change!
• CA

  Carolina Alvarez

  May 14, 2026
  1.0
  I have never been more humiliated and appalled in my life. This Nordstrom Rack unfortunately takes the crown for the worst retail experience I've ever endured. I was minding my own business, just browsing the clothing racks, when out of nowhere a security guard approached me and accused me of shoplifting. I was absolutely shocked. I had nothing in my hands, no items hidden, and had done absolutely nothing suspicious. To make matters worse, they didn’t just ask me a few questions or double-check with the staff—no, they practically treated me like a criminal in front of other customers. It was mortifying. They eventually realized their mistake and offered a half-hearted apology, but the damage was done. I left the store feeling completely humiliated and will never be returning. If you value being treated with basic human respect, avoid this location at all costs.
• VV

  VILS

  May 10, 2026
  5.0
  Excelente lugar para encontrar ropa moda

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