Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 7007 Friars Road in San Diego, CA or shop the collection online.
I ordered an item online and was about five days past the return window, but I was completely fine taking store credit. I even called the Fashion Valley location beforehand and was told that would be fine. The website also still showed the option to return, but since I shop there often, I figured I would just handle it in store and get something else.
The item arrived without a tag, which was already frustrating because I knew it might turn into an issue, but I had my receipt and full order history so it really should not have been.
When I got to the store, the associate helping me was nice, but once she asked her manager, who was busy shopping and checking out, it was an immediate no. I was told I could not return it or get store credit because there was “no tag or receipt,” even though I clearly had proof of purchase. At that point, it was obvious she was not interested in helping or even trying to find a solution.
But honestly, I get it. When you are working retail for low pay, customer service probably is not a priority, especially when you are more focused on spending your own paycheck in the store than actually assisting customers.
Save yourself the time and go to the Mission Valley location instead. They handled it without any issue and I ended up spending more money there.
Would not recommend this location.
BC
Brianna C
Apr 2, 2026
1.0
They do not allow you to return things that are bought at their outlet stores. No other company does this. It’s basically like they want to trap you into keeping their shitty products instead of allowing for a better experience. I will never shop here again. 0/5 stars
DR
Dianna Rosas
Jun 13, 2024
5.0
I love coming to this store, they’re so friendly, especially IVAN that goes above and beyond to help you in everything that you need, whether is finding your size or picking up your online purchase.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Fashion Valley hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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