Shane Co.

Reviews

• JJ

  Jenalee Jemera

  today
  5.0
  Walked in for a cleaning of my ring and talked with Kim while I waited. It was mine and my husband’s 10 year wedding anniversary and I mentioned how I was interested in looking for a new ring to celebrate our milestone. She listened and provided me with the best options. She made my experience comfortable and welcoming. I didn’t feel pressured, I felt like I was talking to an old friend and I enjoyed my overall experience. We ended up leaving with a ring I loved. I definitely recommend her and I cannot wait to come back again to add more wedding bands for our future milestones!
• AF

  A F

  today
  1.0
  Wow, Shane Co., way to do the old bait-and-switch. We purchased a new ring from this location in 2022. They offer a lifetime warranty as long as the ring is serviced and cleaned every six months. Before buying, we explicitly discussed the fact that we would be moving out of state. We were assured that as long as we had a reputable jeweler inspect it every six months and phoned in the details to Shane Co., our warranty would remain intact. We moved at the beginning of this year. In March, I went to a reputable local jeweler, had the ring cleaned and inspected, and reported it to Shane Co. They happily took my information. I made sure to get a receipt for my records. Six months later, I went back to the same jeweler and did the exact same thing: cleaned, inspected, and received a receipt. However, when I called in to report the inspection this time, I was told they no longer accept outside jeweler checks. Instead, we are now required to either bring it into a physical store or ship it to Shane Co. What a load of BS. You should not be able to retroactively change warranty policies for existing customers after a sale is completed. Changing policy for future buyers is one thing, but reneging on the terms sold to existing customers is terrible business practice. The absolute last thing I want to do with my wedding ring is take it off for weeks, drop it in the mail, and just hope it makes it back safely. When I expressed concern over packages getting lost in transit, the representative casually replied, "Well, it can be insured." They clearly completely miss the sentimental value of a wedding band—insurance money doesn't replace my actual ring. This issue is especially critical because this ring has had ongoing quality issues. Small stones have continuously fallen out, requiring me to use the warranty multiple times until they eventually had to replace the entire band. Ultimately, this feels like a deliberate win for Shane Co. Since I’ve moved away, they know saying "I'll never shop here again" carries no weight, so they simply break the promises they made to close the sale in the first place. Extremely disappointing.
• AB

  Athena Base

  3 days ago
  5.0
  Tamim and every associate that assisted me was friendly, helpful, knowledgeable and most importantly made it a no brainer to choose Shane Co. For the most important purchase of my relationship. Choosing Shane Co. everytime!!
• TC

  Tori Cleveland

  5 days ago
  5.0
  Judy was extremely helpful during our visit. She assisted my fiancée with finding a few options for his wedding band that we are going to take some time to decide on. They also fixed the prongs on my engagement ring and cleaned it for free which was handed down to me by my fiancées grandma.
• DD

  drecckk

  5 days ago
  5.0
  Judy was great! She helped get my wife's ring cleaned and fixed at NO CHARGE because it was quick and easy, less then 5 minutes wait. Very fair prices for quality jewelry so we will definitely be coming back once I choose my ring!

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