lululemon

Reviews

• ML

  Mandee L

  Feb 19, 2026
  5.0
  Love Lulu
• JM

  Jennifer Macias

  Feb 13, 2026
  1.0
  I ordered a pair of pants online and stopped by a Lululemon store to try them on. When they didn't work, I went to the register to return them and was told I couldn't return them until the next day because the purchase "hadn't run through their system yet." This was confusing, considering my credit card had already been charged. What made the situation worse was what came next: I was told that in order to process the return, the store would need to scan my California ID -- not just look at it, but scan it into their system. This is deeply concerning. In California, scanning a government ID is not legal unless the practice is clearly disclosed and the purpose is explicitly stated, typically for fraud prevention in limited situations. That was not the case here. No disclosure, no explanation, just "this is the only way we can do the return." There is also no logical reason for this request. My ID is not tied to my online purchase, it is not "in their system," and there is no matching function taking place. If the transaction truly hadn't posted yet, scanning my ID would not solve that issue -- so why collect that data at all? Between the system excuse that doesn't align with the credit card charge and the insistence on scanning my ID without transparency, this experience felt unnecessary, invasive, and poorly handled. I expect better from a brand that positions itself as premium and customer-centric. I left without completing the return and with serious concerns about Lululemon's in-store practices around customer data and privacy.
• KD

  Kalina Downs

  Mar 3, 2022
  5.0
  Super helpful team
• ET

  El Trino

  Aug 8, 2021
  5.0
  Went here with my wife; it was very busy. The staff were very attentive and efficient working the fitting rooms. Great overall service!
• RN

  Robert Noll

  Jan 31, 2019
  5.0
  Great store

Frequently Asked Questions About lululemon