JCPenney

Reviews

• CH

  Cheryl Hall

  May 24, 2026
  4.0
  Great brands of clothing. Easy store layout. Plenty of staff. Quick check out.
• BS

  Brad Von Striver

  May 23, 2026
  5.0
  I'm giving 5 stars because it's good to see JC Penney in business! A place you can actually try on clothes and find some that fit (big & tall). Not very many cashiers, but I get it. You have to stay competitive even though it's very difficult. The staff members that were there were friendly.
• JF

  Judy Foody

  May 22, 2026
  5.0
  The jewelry counter at JCPenny is exquisite! The staff Feri gave exceptional service with patience, kindness, and passion for her job. I was never rushed or made to feel like a burden by Feri. In fact when other customers approached she demanded more customer support help them. Their selection of jewelry is massive with every type of ring you can hope for. The sales make their jewelry reasonably affordable. I am very happy with the experience.
• AM

  Ali Mansour

  May 10, 2026
  1.0
  We came at around 630 and were shopping till 650. We walked around and saw no one in sight and when going down the escalators to the first floor, we saw a group of employees who were looking at us and did not say a word as they closed the store and left us behind at 7 o'clock. It was not only done when I almost had a panic attack and a seizure whenever they locked us inside in the store without any guidance.
• DR

  Dee R

  May 6, 2026
  2.0
  I don't know what's going on with this location at the Westfield Mall galleria in Roseville but it was so hot in JCPenney's and the air was so stagnant that I couldn't stand being in the store I had to find something for a gift for someone and I did my very best to keep shopping but I had difficulty finding prices on items and to ask somebody for price checks and then again because of the stagnant air and the heat I just had to purchase one item and get out of there. I wanted to stay longer to look for the gift I wanted and I would have probably spent a lot more money but it was just so uncomfortable I had to leave. Please do something about your air conditioning or your air. No one wants to shop in a store. That's so hot and stuffy you can't breathe. Not to mention the police felt like a ghost town. There was no one around anybody that I needed help from. I had to go find them myself. Not the best shopping you experienced people... With the inflation and the cost of things you've really got to think about the customer service and think about the shoppers you want more shoppers. You got to make them happy not only by your grading and being friendly, but the atmosphere that's in the store itself too hot. Old music too loud. I won't be staying, but I also don't want to see JCPenney's go under. We've got enough of that happening so come on JCPenney's you can do better. I know you can!

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