What pickup options does The Jewelry Exchange offer?

The Jewelry Exchange offers both in-store pickup and curbside pickup services from 10:00 AM to 5:00 PM Monday through Friday and until 6:00 PM on Saturday. They are closed for pickup on Sundays.

What types of jewelry and services does The Jewelry Exchange specialize in?

They specialize in engagement rings, diamond studs, loose natural and lab diamonds, and offer services like ring customization, jewelry cleaning, repair, sizing, and diamond setting.

What forms of payment are accepted at The Jewelry Exchange?

Payment options include American Express, Cash, Check, Discover, Financing, MasterCard, Traveler's Checks, and Visa.

How can I contact The Jewelry Exchange via phone and email?

You can reach them by phone at +1 650-367-6500 or toll-free at +1 888-539-3574, and by email at Customercare@jewelryexchange.com.

Does The Jewelry Exchange provide any special accommodations for customers?

Yes, the store has wheelchair accessible parking and provides in-store and curbside pickup. They are also recognized as a safe space welcoming LGBTQ and transgender customers.

What nearby places might I visit before or after shopping at The Jewelry Exchange?

Nearby, you can visit La Petite Playhouse, an amusement park and playground, or check out Sticker Farmer for printing and merchandising services.

Are there other retail or service businesses close to The Jewelry Exchange in Redwood City?

Yes, nearby businesses include Dennis School Uniforms for clothing, Party City for party supplies and costumes, and Wag Hotels for pet services.

How can nearby places help make my visit to The Jewelry Exchange more convenient?

Using nearby printing services like Sticker Farmer can help with custom invitations, while pet services from Wag Hotels allow you to care for your pet while shopping. Additionally, visiting local attractions like La Petite Playhouse can make your outing more enjoyable.

The Jewelry Exchange in Redwood City | Redwood City, California

Here at The Jewelry Exchange we offer repair work for jewelry that has been damaged.

Repairs

$1.00 - $9,999.00

The Jewelry Exchange offers repair work on rings with loose diamonds, scratches and damage from consistent wear. This process can only be done in stores.

Ring Setting and Repair

The Jewelry Exchange offers a variety of services to help make the diamond purchasing process as smooth as possible. In addition to ring setting and sizing, we offer cleaning and polishing services so that your ring maintains its quality and sparkle.

Ring Sizing Service

The Jewelry Exchange offers ring sizing for rings that are too big or too small.

Custom Ring Design

Bring in a drawing, picture or heirloom and we will create a customized ring using 3D computer graphic design.

Diamond Setting

The Jewelry Exchange offers many unique diamond settings such as prong, channel, invisible, pave and bezel.

Jewelry Cleaning

The Jewelry Exchange offers ring cleaning services to repair worn down gold bands. Rings are cleansed with gentle pulses from an ultrasonic bath that helps to remove dirt and excess residue. Rings with scratches are polished to remove deep imperfections.

Reviews

4.8

656 reviews

5 stars

612

4 stars

3 stars

2 stars

1 star

Darius Jackson

Sep 23, 2026

5.0

Really nice, thoughtful and attentive service. While buying ring set i had to come back to complete the processing but they were so understanding and accommodating. Would definitely recommend!

Fillipa

Sep 4, 2026

5.0

I’ve been coming to The Jewelry Exchange in Redwood City for some years, and every single visit has been a wonderful experience. The entire team is amazing, Lilibeth, Lilian, Rena, and Harout have all helped me at different times, and each one is patient, kind, and so knowledgeable. They never make me feel rushed and always take the time to help me find exactly what I’m looking for. I’m extremely happy with every piece of jewelry I’ve purchased over the years, and the quality has always exceeded my expectations. That’s why I keep coming back! Highly recommend this team to anyone looking for beautiful jewelry. Thank you all for everything!

Sarah Fine

Aug 16, 2026

5.0

Extraordinary excellent customer service beautiful store, beautiful jewelry, absolutely stunning. My ring was custom-made to my liking. The diamond came out there vault and they customize it with a 14 karat gold ring.

Ryan Dixon

Aug 4, 2026

5.0

I highly recommend this place if you’re looking to buy an engagement ring the customer service is fantastic. I came in and told them exactly what I wanted down to every detail. They had no problem, fulfilling my requests and did it with a smile I was able to purchase the ring and pick it up same day as well as taking it back to get it resized and getting it back within hours if you’re looking to purchase, this is the place to do it. They are fantastic and they will continue to have my business moving forward

Alex Li

Jul 21, 2026

5.0

The Jewelry Exchange provided me exactly what I was looking for and for a reasonable price. I came in with a very specific want, rubies of a specific color, size range, price range, and clarity to make studs with and they found some and got it delivered within a couple days. I had compared with other local jewelers and even ordered some online and in the end they had a nicest rubies for the price. I do wish they did free rhodium plating like other jewelers for life at part of the purchase, but the don't. That's my only complaint. The staff, the merchandise, the service, the timing was all excellent. I brought my daughter in to pick up the final product and they treated her very nicely and even gave her a parting gift. They have a lot of jewels in stock including a host of lab grown gems, if that's what you're looking for. Highly recommend giving this place a look if you're jewelry shopping!

Frequently Asked Questions About The Jewelry Exchange in Redwood City

What are the regular in-store business hours for The Jewelry Exchange in Redwood City?

The Jewelry Exchange is open Monday through Saturday from 10:00 AM to 5:00 PM, with extended hours until 6:00 PM on Saturday, and on Sunday from 12:00 PM to 5:00 PM.

When can I purchase items online at The Jewelry Exchange?

Online service hours are Monday through Saturday from 8:00 AM to 5:00 PM; the store is closed online on Sundays.

Brand Certified Facts from The Jewelry Exchange in Redwood City

This information is certified by The Jewelry Exchange in Redwood City and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources

Certified November 01, 2026Yext Knowledge Graph

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