Edible Arrangements

Reviews

• SS

  Sinatralover

  Oct 8, 2026
  1.0
  I ordered from Edible Arrangements around 6 a.m. for my sister’s birthday today. It’s now almost 7 p.m., and she still hasn’t received her order. Their tracking system shows a later order time, which doesn’t match when I placed it. I called the store twice because there were no updates. The employee mentioned they were short on drivers. I understand staffing issues happen, but if you cannot deliver during the day, let customers know so they can cancel and make other arrangements. I would have cancelled had I known. Instead, I spent the day waiting, and my sister’s birthday surprise was ruined. The lack of communication and failure to deliver a birthday gift when it mattered are incredibly disappointing. This is honestly unacceptable. I will be requesting a refund from the store at my earliest convenience.
• SN

  Susanne N

  Oct 8, 2026
  1.0
  I am very disappointed with my experience at the Rancho Cucamonga location. When I placed my order, the website clearly stated that it qualified for one-hour delivery. However, when I called the store to confirm, I was told they do not provide one-hour delivery, that “Corporate” controls what appears on the website, and that because they were short-staffed, they would complete my order whenever they were able to get to it. When I called again to cancel, the store told me they could not cancel the order and that I had to contact Corporate. I then spent nearly 30 minutes on the phone, mostly on hold, before Corporate finally processed the cancellation. This was an unnecessarily frustrating experience and did not reflect the company’s advertised “Happiness Guarantee.” If individual locations cannot honor one-hour delivery, that service should not be displayed as available when customers place their orders. Clear and accurate information would prevent customers from ordering under expectations the store cannot meet.
• PH

  Patricia Halliday

  Jun 22, 2026
  1.0
  I ordered this gift well ahead of Father's Day to ensure it would arrive on time. Unfortunately, the experience was extremely disappointing. The store closes at 4:00 PM on Sundays, and when I needed assistance, I had to call three times before anyone finally answered the phone. The delivery driver also failed to properly attempt delivery. My mother was home the entire time, sitting near the front door, and the driver never knocked or called. We even have the driver on camera—she was only there briefly, did not attempt to knock, and left. The reason given for not delivering the order was a "Beware of Dog" sign, which is completely false. There is no such sign on the small front gate, and the dogs were inside the house, not outside. Since my parents are senior citizens, I believe a phone call should have been made if there was any issue locating them. When I contacted the store, I was assured the order would be redelivered and that it would not arrive late like my Mother's Day order, which wasn't delivered until 9:00 PM. Based on those assurances, I trusted that everything would be taken care of. Unfortunately, my Father's Day gift never arrived as promised. For an order that cost over $100, this level of customer service is unacceptable. Save your money and order elsewhere. The customer service is poor, and the delivery driver failed to do her job while providing inaccurate reasons for not completing the delivery.
• GS

  George Solorzano

  Jun 21, 2026
  1.0
  Ordered well ahead of Father's Day for delivery. Store closes at 4pm on a Sunday and does not show any preparations of an order of $100 as of 2PM. Store does not answer the phone. Serious doubts the order will even be delivered. I will have to contact bank for a refund for order not fulfilled. I bet it wont even look anything like what is advertised. I could order on Door Dash and get something within an hour, yet you order straight from the company and get second class treatment. Never Again. What would be the point of ordering something for a holiday if it arrives when the holiday is done? 0 stars False Advertisement in images Bad slow service No communication Quick to take your money Bad company imposing on underpaid employees. The people making up all the rules, images and deadlines are not the people in the store doing all the work. Sad I ordered before seeing all the horrible other experiences everyone has on the holiday. DO NOT TRUST THIS BRAND
• MA

  madison adkins

  May 13, 2020
  1.0
  I ordered strawberries for my mother in law, paid for the Sunday shipping. It is now Wednesday and it still hasn’t been delivered. Can't get a hold of anybody there, no one has returned my calls. I usually love to order from edible arrangements and have never had a problem, I thought maybe with everything going on that things were difficult and taking longer but 4 days later? What’s the point of even ordering!? I won’t be ordering from this location again, I want my money back. UPDATE 5/14/2020 Called the location numerous times and left voicemails didn’t receive a call until 4 days later to process my refund after I already disputed the charge with my bank. Delivery was made 5 days after original delivery date and the product looked awful. Chocolate was melted, the strawberries were shriveling, and there was this weird mystery juice around the berries. Absolutely atrocious and embarrassing. Been trying to call the “customer service” line and they keep hanging up. I’ve called 14 times in the last 24 hours and haven’t gotten through. DO NOT ORDER FROM THIS LOCATION EVER. Save your money. I’ve saved every attempt at contact and pictures of the horrible product delivered in case they try to fight me on this.

Frequently Asked Questions About Edible Arrangements