Aerie

Reviews

• RY

  Rachel Yang

  Jun 17, 2026
  1.0
  According to Aerie’s website, this store location is supposed to be open from 10am Monday to Saturday. Came to the store on Wednesday (6/17/26) at 10:05am to pick up an online order, but the store was still closed, so I figured I’ll give it more time since it was early. Walked around other stores and came back around 10:30am, and the door is still locked. If your advertised hours are from 10am, then actually open the store around that time because people have things to do. No one is going to wait an hour for a store to open. I guess I am not picking up that order anymore.
• DS

  Dee Stark

  May 16, 2026
  1.0
  I had a very disappointing experience at Aerie. The young lady with piercings who was helping me was kind and trying her best, but the store manager stepped in and was incredibly unkind and unprofessional. She told me, “No, I’m actually not taking any of your returns back, not even the ones with tags. Go ahead and ship this out yourself. I can give you a bag and a slip, that’s it.” She then said, “I’m the store manager, and your order is from March, and if you haven’t noticed, it’s May now.” What made this even more upsetting was that I tried explaining my situation, my package had been delivered to the wrong person, and it has been a complete nightmare trying to track down my items. Instead of showing any understanding or empathy, she was rude, dismissive, and lacked basic customer service skills. I left feeling embarrassed and frustrated. I expected much better treatment from a store manager.
• AD

  A D

  Feb 17, 2026
  1.0
  I’ve been here three times, seen items i’ve wanted to buy, but felt too uncomfortable to each time. The employees stare like crazy and treat you like an intruder.
• MV

  Mohan Venkatesh

  Oct 18, 2022
  5.0
  Great customer service! Staff was very helpful! Well organized shop. They helped me find everything my wife was looking for. She was very happy! Will be shopping here often!
• DD

  Dallas

  Aug 12, 2022
  5.0
  Never had any issues here. Go in semi often for my girlfriend and the staff are always very helpful. Don't be fooled by the karens who are the same type of people that don't understand how a return policy works.

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