lululemon

Reviews

• YY

  Yu Yin

  Jun 27, 2026
  1.0
  Like many other reviewers have mentioned, their return policy is ridiculous. I was trying to return my pants didn't fit. The employee told me I can't return because the pants have been worn and there was a discount or something. Then, the employee picked up the pants, smelled them, and, with a look of obvious disgust, said, "it smells bad." That comment was completely unnecessary, humiliating, and unprofessional. If customers can't return because it had been worn or bought with discounts, simply explain the policy. There was absolutely no reason to make a personal, judgmental comment or embarrass a paying customer. No customer should feel judged or disrespected by your retail employees. We spend my money not because we want to be shamed.
• JK

  Jimmy Kygo

  Jun 1, 2026
  1.0
  I've been a customer of Lululemon for years, and I honestly don't understand how returning an online order in-store is still this painful & frankly, PATHETIC. I recently went in to return a pair of shorts. I had the RECEIPT. I had the order confirmation. The tags were still attached. In any normal retail environment, this should have been a 60-second transaction. Instead, it turned into a 10-minute interrogation/fiasco. Phone number. Email address. More questions. More searching. More waiting. Then the order somehow couldn't be found in the system despite the fact that the receipt was literally scanned right in front of me. And to make matters worse, the manager at this Pasadena location helping me had a level of attitude that suggested I was asking for a personal favor rather than exercising a standard return policy. What frustrates me most is that this isn't ONE isolated incident. This is the THIRD time I've experienced the exact same NONSENSE at Lululemon. At some point, it stops being bad luck and starts becoming a broken process. If an item is unworn, tags attached, receipt present, and within the return window, why is this so difficult? Customers should not feel guilty, questioned, or inconvenienced for making a legitimate return. I don't need to provide a dissertation on why I'm returning a pair of shorts. Sometimes something doesn't fit. Sometimes I change my mind. That's retail. Lululemon makes okay products(the quality has gone to CRAP over the past years, to be expected, 99% of the companies out there SKIMPING on QUALITY but jacking up their prices), but the return experience feels stuck in another decade. Meanwhile, companies like Trader Joe's have figured out that making things easy for customers creates loyalty, not suspicion. You don't even need a Receipt at Trader Joes to return something!! FIX YOUR SYSTEM, Lululemon. Streamline the process. And please train managers to treat customers like people instead of problems. Buying from Lululemon is always easy because of course it is. Returning something shouldn't feel like applying for a mortgage. IM SICK OF IT!!!
• TT

  tina

  May 7, 2026
  5.0
  我今天去修改裤脚、MeIanie非常热情、细心，帮我参考裤长，裤脚改的非常合体。
• RM

  Randy Marzan

  Apr 12, 2026
  1.0
  Had merch in hand for purchase, was asking for assistance as the only sales "bro" was helping another "bro" and brushed me off as I made a request for additional sizes for gifts. Gave a bad vibe. Kept chatting with the customer as I waited there from patiently to impatiently after 10 minutes, put all the merch back and decided to leave. Smh if you don't value each and every customer then you lose biz, easy business model.
• SS

  SoccerTokki

  Feb 12, 2026
  5.0
  When Lululemon first expanded to the United States, California was the first state that had the pleasure of opening a Lulu Store out in Santa Monica. That store has closed after quite some time, but their presence in California today is undeniable. That said, this is the best Lulu store in SGV. In addition to leggings, pants, and jackets (all of which Lululemon is famous for), there are great finds, such as keychains, and tumblers. If you're like me and practically live in Lululemon clothing, this store is a must-visit. Pricey, but the quality of their goods is exceptional much of the time. Great place if you want to walk around Old Town Pasadena.