ALO

Reviews

• PW

  Patrick W

  Aug 30, 2026
  3.0
  No issues. 衣服版型不错 就是质量有点差. 千万不要买他们鞋子 质量差. 买鞋还是要去买Nike
• SL

  Sassa Li

  Aug 18, 2026
  5.0
  Love this Pasadena location. Kiara was amazing! She was so warm, patient, and helpful in troubleshooting my return issue. I purchased my order in Hawaii and had an email issue, but she took the time to contact the team and confirm my purchase. Louis also helped me along the way. I really appreciate them both for going above and beyond! Great customer service!
• TK

  Taiann Knetge

  Aug 1, 2026
  1.0
  I came in today specifically to buy a visor because I like the style with the elastic headband. As soon as I walked in, I was greeted, which I appreciated. However, with about 7–10 employees standing around and virtually no customers in the store, I was stopped repeatedly by different associates asking if I needed help. I ended up having to explain what I was looking for multiple times to different people as I made my way across the showroom floor. Instead of feeling welcomed, I felt singled out and watched. The constant interruptions made me uncomfortable and took away from what should have been a simple shopping experience. As a Black customer, this experience was especially unsettling. While I can't know anyone's intentions, being repeatedly approached and questioned in an otherwise empty store is something many Black shoppers have experienced and can reasonably interpret as heightened scrutiny rather than genuine customer service. Retailers have long recognized that racial profiling—whether intentional or unconscious—is a concern, which is why so many companies provide training on implicit bias and equitable customer service. I left feeling like I didn't belong there, and that's not how any customer should feel. I hope the store reflects on how repeated, unnecessary interactions can affect customers and ensures that everyone is treated with the same level of respect and trust.
• EG

  Elena Georgiou

  Jun 7, 2026
  5.0
  My first time in this store and everyone was super polite. My favorite of all is Eza. She was wonderful! I told her what I needed and with such an excitement to help me. Definitely will go again soon! Thank you Eza for all your patience and support. You went above and beyond.
• JZ

  jeffery zhang

  May 30, 2026
  1.0
  Absolutely appalling and disgusting experience. If I could give zero stars, I would. The level of unprofessionalism at this Pasadena Alo location is staggering, but what makes it truly despicable is the blatant racism and Asian hate openly exhibited by the staff. There is one male employee in particular who should be fired immediately. I stood there and watched him bend over backwards, smiling and offering impeccable, warm service to white customers. However, the moment I approached him to politely ask for help, his demeanor instantly turned hostile. He flat-out refused to assist me at first and actually had the audacity to make a direct, racially derogatory remark to my face. After I repeatedly pressed him to simply do his job and check for a specific item, he begrudgingly and with immense attitude walked to the back—and then completely vanished. He abandoned me on the floor, leaving me standing there waiting for 30 minutes for an item he clearly had no intention of retrieving. This is not just bad customer service; this is overt discrimination and targeted harassment. It is absolutely unacceptable that Alo Yoga employs individuals who treat customers this viciously based on their race. Management needs to investigate the cameras, identify this employee, and take immediate action. I will never spend another dime at this brand, and I urge anyone who expects basic human decency and respect to avoid this location at all costs.