ALO

Reviews

• NB

  Nikki B

  Sep 28, 2026
  1.0
  The staff at this location are an absolute reflection of ALO’s culture, the smug snob like attitude these employees carry is mind blowing. They walk in front of you as you’re browsing when there is plenty of room to go around, they’re too busy joking around with each other instead of doing anything meaningful. They seem to have this arrogance about them like they’re not making $22 per hour to sell clothes made in China Hits think that with the current state of the economy you’d think they’d do everything possible to help keep the lights on
• XL

  Xixi Lin

  Sep 25, 2026
  1.0
  this is the worse among all of the ALO store location. Associate was just don't know what they are doing, the store is extremely small.
• PZ

  Pat ZW

  Aug 30, 2026
  3.0
  No issues. 衣服版型不错 就是质量有点差. 千万不要买他们鞋子 质量差. 买鞋还是要去买Nike
• SL

  Sassa Li

  Aug 18, 2026
  5.0
  Love this Pasadena location. Kiara was amazing! She was so warm, patient, and helpful in troubleshooting my return issue. I purchased my order in Hawaii and had an email issue, but she took the time to contact the team and confirm my purchase. Louis also helped me along the way. I really appreciate them both for going above and beyond! Great customer service!
• TK

  Taiann Knetge

  Aug 1, 2026
  1.0
  I came in today specifically to buy a visor because I like the style with the elastic headband. As soon as I walked in, I was greeted, which I appreciated. However, with about 7–10 employees standing around and virtually no customers in the store, I was stopped repeatedly by different associates asking if I needed help. I ended up having to explain what I was looking for multiple times to different people as I made my way across the showroom floor. Instead of feeling welcomed, I felt singled out and watched. The constant interruptions made me uncomfortable and took away from what should have been a simple shopping experience. As a Black customer, this experience was especially unsettling. While I can't know anyone's intentions, being repeatedly approached and questioned in an otherwise empty store is something many Black shoppers have experienced and can reasonably interpret as heightened scrutiny rather than genuine customer service. Retailers have long recognized that racial profiling—whether intentional or unconscious—is a concern, which is why so many companies provide training on implicit bias and equitable customer service. I left feeling like I didn't belong there, and that's not how any customer should feel. I hope the store reflects on how repeated, unnecessary interactions can affect customers and ensures that everyone is treated with the same level of respect and trust.