lululemon

Reviews

• LP

  Leyla P

  May 9, 2026
  1.0
  I had a very disappointing experience at this Lululemon store. The manager, Izzy told me she was going to look for a jacket for me, so I waited patiently. While I was standing there, she kept looking at me but never acknowledged me again and instead continued helping other customers. When I finally asked her about it, she responded with attitude and said she was helping someone else. Another employee eventually brought me the jacket, but she also gave me attitude. The customer service at this location was unacceptable. If I could give zero stars, I would. Now I understand why so many people talk about the bad customer service here. I would not recommend giving your business to this Lululemon location.
• SW

  Sean W

  Apr 29, 2026
  1.0
  I stopped into this store this afternoon during a work break to replace and purchase a new running hat. While browsing, I noticed that several customers who appeared more formally dressed were greeted and offered assistance, while I was not. When I went to the counter to ask about a specific hat, the associate checked her tablet and confirmed it was in stock but said she didn’t know where to find it. I suggested it might be the one displayed on a mannequin that was out of reach, but she showed little interest in helping locate it or offering to order it. I understand busy environments, but customer service should be consistent regardless of appearance. This experience felt dismissive and unwelcoming, especially in a setting that presents itself as upscale. Unfortunately, I won’t be returning.
• WE

  Wang Elizabeth

  Apr 11, 2026
  5.0
  I came in for hemming today and had a wonderful experience. The associate who helped me, I believe her name was Amelia, was incredibly kind, patient, and professional. She made the whole process smooth and pleasant. I really appreciated her help and wanted to recognize her excellent service.
• LB

  Lizeth Barcenas

  Mar 12, 2026
  1.0
  Very disappointing experience today. I walked into the store fully intending to restock my running wardrobe and spent about 30 minutes carefully selecting several items—leggings, running tops, and other pieces in specific sizes and colors. At one point, I asked an employee if she could hold the items somewhere while I continued shopping. She offered to place them in a fitting room, which seemed perfectly reasonable. However, when I returned to try everything on, I was told that all of the items I had selected had been lost. After spending 30 minutes carefully choosing everything, the only solution offered was for me to start the entire process again. No alternative solution was provided, and the person in charge simply said there was nothing they could do. As someone who has worked in customer service for over 15 years, I found the lack of ownership and problem-solving extremely disappointing. Mistakes happen but good customer service is defined by how those mistakes are handled. In the end, I left without purchasing anything, despite originally planning to spend quite a bit. This happened today around 3:30-4-10PM.
• TH

  Tran H

  Feb 22, 2026
  1.0
  Manager & cashier both extremely rude - accused me of re tagging one of the items when I most certainly did not! I don’t even know how to do that. Please be sure to take a photo of the item/tag when you bought it with the receipt (time stamped) so they can’t accuse you.