CHANEL

Reviews

• NM

  naman malik

  5 days ago
  1.0
  This is a strange place. We can here today on a Thursday evening. The shopping center is not really crowded. The guy at the door still made us wait more than 30 minutes. I saw atleast two people leaving, still the didn't let us in. I ended up leaving the line.
• A

  张秋洋

  Jun 14, 2026
  1.0
  No exchange or return in this Chanel Store.
• BZ

  Barton Zhang

  Feb 12, 2026
  5.0
  I had a great experience today shopping here with my SA Astrid. Even tho sadly this store does not have the 25 small handbag I was looking for, she signed me up on a waitlist and is very patient presenting me and my friends with other recommended options. She is also very knowledgeable on the brand culture and product details. I would come back for any future purchases with Astrid.
• RR

  Rockie

  Jan 12, 2026
  1.0
  Warning!! Chanel boutique at Neiman Macus Palo Alto either re-sell used handbags as new or sell "worn' bags - perhaps Chanel quality is going downhills now as all articles and TVs reflect so. Sales there include Roxanne Bxxxx, Sdjourney, all... even state "worn" with manufacturing defects, though this shop is supposed to sell new handbags. Value yourself and your $$; please avoid this place!!!
• HH

  HeyTammy

  Apr 9, 2022
  5.0
  Bought my first Chanel bag ever as my birthday gift to myself here in March! I bought a black mini flap bag with top handle. Everyone was super friendly and welcoming. They didn’t have any mini rectangular bags when I first went in but I got the number of the SA, Julian, who was helping me. About 3 weeks later, I got the text and went to the store super early the next day to make sure I can get my bag! And I got it! I know it’s so hard to get. I’m super happy and excited to finally get this bag thanks to my SA.

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