WM
William Mazariegos
Aug 4, 2026
I been shopping at this store for a while and to get help is kind of hard because must of the people they have working there never say hello or either offer help I am the one that have to ask for help , in retail you have to approach the customers be friendly smile and always try to sell , the store culture is wrong very wrong , I went to the store today and ask Andrea the store manager about the policy on belts because the one I bought about a month a go started cracking . the way she answer was mean and rude bad attitude to me , and she said that belts there are not good quality and even her never buys belts there because the materials are very cheap , she also said that to return i need the receipt and belt need to be unworn with tags on , so as a customer how we know is good if we can't try it on or wear it , is ridiculous she didn't care about my question , unfortunately I don't have the receipt but I have my transaction in the system because they can look it up but she didn't care about me as a customer and didn't offer any solution , tommy hilfiger company needs to have better people , to manage their stores , and managers that could teach the employees how to treat people and welcome customers , every time I went to this store I never felt welcome , i usually don't like to write reviews because nobody offers help and you only get a message from customer service saying sorry and apologies but no solutions at all , but today I had to because I didn't like to be treated bad and I think the company needs to know the kind of people they have there working for them running their business, if I could rate zero stars in their customer service I would do it.