Polo Ralph Lauren Outlet Stores

Reviews

• JM

  JEAN-YVES LE MENEC

  1 day ago
  2.0
  Déçu des prix pratiqués
• BW

  Bonnie Wang

  Jul 1, 2026
  3.0
  I usually shop at the Desert Hills location, but since I was in the area today, I decided to check out the Ontario Mills store. The location was tidy, well-organized, and easy to navigate. I also had a wonderful experience with the floor sales team and fitting room staff, who were incredibly friendly and helpful. Unfortunately, the checkout experience was highly disappointing. The cashier was completely distracted, chatting with her colleagues while ringing up my items. Despite the fact that I mentioned a 25% off discount code at the very start of the transaction, she forgot to apply it. I noticed the mistake after reviewing the first receipt (attached photo 1) and had to ask her to redo the entire process. The second photo shows the corrected total, though I noticed she listed it as a standard return. Her dismissive attitude and lack of focus were unprofessional and ruined an otherwise great shopping trip. On a positive note, I reported the incident to the store manager immediately. I truly appreciate the manager’s patience, prompt involvement, and assurance that this behavior would be addressed. I hope to see a much-improved checkout experience here in the future.
• JG

  John Guzman

  Jun 23, 2026
  5.0
  Shout out to David who was very patient in retrieving all the items that I needed in preparation for my families Mother’s Day photo shoot. I completed gathering my kids outfits, and I asked David to please put their outfits upfront. And as I was shopping for my outfits, I figured I can get myself a few more things since I was by myself because I didn’t have any kiddos with me as well 😆 So after shopping for a while, I went to buy my things and I forgot the kids outfit. I remembered the kid outfits were at the far-end register from where I checked out, but I remembered after closing hours… on my WAY HOME! 😬 So I took a chance and I called the store because the photo shoot was the next day! Luckily Justin picked up the phone and was sympathetic/understanding of my current situation… that if I came home without the kids outfit that I would’ve been 6ft under RIP dead 🪦 like they say! So I immediately came back, and I was greeted with a smile and laughter by Justin and the crew members. I told Justin and the crew they are Lifesavers… literally 😄 I also want to give a shoutout to the rest of their crew there, they always accommodating/patient with one needs especially with a group of kids 😄
• YD

  YJ W (Dora)

  Feb 21, 2026
  5.0
  "Special thanks to Allan for his professional VIP-level service. As a sales manager myself, I highly recommend him!"👍👍👍👍👍
• KK

  Kamae

  Feb 6, 2026
  5.0
  I went today and please please please when you go, look for Maria. She was so helpful and gave me nice tips and pointed me out to big savings. The staff here are nice and helpful.