Ray-Ban

Reviews

• SP

  Silas Phillips

  Sep 30, 2026
  2.0
  The employee was so rude and unhelpful in trying to find a pair of sunglasses in the style I tried to describe. Didn't even offer to help find a similar pair or see if they could order them. The Macy's, however, was super helpful and found me the Ray Bans I was looking for in like 30 seconds. Just go elsewhere.
• ML

  M L

  Sep 24, 2026
  1.0
  I deleted the review and the photo with the employee, Shannon, and I hope the service will be much better in the future.
• AS

  Ashley Shepard

  Sep 6, 2026
  5.0
  Despite what negative reviews other customers have left here may say, I had a wonderful experience at the RayBan in Newport, especially from the employee, Shannon who helped us out. I went in not even thinking I would be buying a pair of glasses, but she came up to me and informed me of the sale they were running this past weekend. 20% off glasses, kind of a steal of a deal. I left the store as I needed to think on the decision. I returned to purchase the glasses and as Shannon was the only employee to greet us the first time around I felt it was right to continue my transaction with her. She went out of her way to chat with me & my boyfriend, ask about my dog, and give great advice when I was torn between 2 pairs. All in all, we went in on a Saturday, knowing it’d be busy & I still felt very taken care of. Shannon, thank you again & we will be back with our dog Duncan soon! :)
• AH

  ariyanaz hedayati

  Sep 5, 2026
  1.0
  I had a very disappointing experience at this location today. The cashier and staff member who helped me was extremely disrespectful, impatient, and handled my return process with a complete lack of professionalism. He didn’t even wait for me to finish before abruptly rushing to the next customer. As a customer making a return, I expected to be treated with basic courtesy, but instead, this poor service left me feeling genuinely upset and uncomfortable. I hope management addresses this attitude toward customer care.
• JZ

  Jennifer Zapata

  Aug 30, 2026
  1.0
  The Ray-Ban store at Fashion Island has some of the worst customer service I’ve experienced, and after looking through the Google reviews, I can see this is clearly not an isolated experience. At first, I thought maybe I had simply encountered a bad employee or an unfortunate situation. After my experience yesterday, I genuinely believe the bigger issue is that Ray-Ban has completely abandoned this location when it comes to proper training, support, and management. The two employees working there honestly looked like they had been left on a sinking ship with no one coming to help. They seemed overwhelmed and, more importantly, they clearly weren’t equipped or properly trained to handle what should have been a basic transaction. How can you expect employees to provide good customer service when they aren’t even given the tools or training to properly do their jobs? What makes this even more disappointing is that I don’t necessarily blame the employees themselves. It felt like they were put in a position to fail. The responsibility falls on Ray-Ban and whoever is managing this location. I came in fully prepared to give Ray-Ban my money, but the experience was so frustrating that it genuinely made me question whether I even wanted to purchase from the brand anymore. Ray-Ban is a well established, recognizable company. You’ve built the name and the reputation, but that shouldn’t mean you can stop caring about the people walking into your stores. I’m honestly in disbelief that a company of this size would allow a retail location to operate this way, especially when the Google reviews appear to show a consistent pattern of customers having similar experiences. This isn’t just about one bad interaction. It’s about feeling like the company simply doesn’t care. Ray-Ban, please do better. Your employees deserve better support, and your customers deserve better service.

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