JCPenney

Reviews

• RA

  Ricky Abshire

  Jun 28, 2026
  5.0
  Love shopping at JCPenny. Especially if you're Big&Tall.
• TT

  Tea Leaf Time

  Jun 12, 2026
  5.0
  Great service delivery on time when stated.
• JB

  J B

  May 3, 2026
  1.0
  I can see why dept stores like this are going under, the employees DO NOT care. I usually order on the JCP app and pick up in store, today I decided to go get some items as they were in stock. I found the items I wanted and at checkout no one knew what was going on. The "new guy" in the children's dept next to the linen was clueless. I asked him for the price of some jeans I picked, I told him that the JCP app had them lower. He said "well that's the app" and shrugged his shoulder like "oh well." He said it’s more online as I’ll have to pay shipping, Amazon has the same items, same price and the shipping is free. He shrugged his shoulders again like “oh well” He didn’t offer to check he was content with saying this is it take it or leave it. I had to keep asking about price matching their own app before he even bothered to ask. I asked if they price matched their own app and he didn't know. He called tish and she didn't know. I told them it wouldn't make sense not to as I could order on the app and pick up in store. Tish replied rudely that it wouldn't be ready today. I know that. Then I said something else and she replied snotty "well we haven't given you an answer yet" to if they price match or not since they had asked someone on the radio to help. The type of interactions is why this place is dead. Employees like this are scaring customers away. I will not spend my money at a place that treats me like this. Remember, we don't have to shop here, there are countless other options. I told a supervisor of my experience and she said she'd speak to them to teach them that they do match their own online prices. I doubt she will. The craziest part is both of the employees didn't even give a crap if they lost a customer. They spent their interaction trying to rebuttal what I was saying instead of just helping me and it just made me leave. I sat in the parking lot after and ordered the same items on Amazon.
• LM

  Lydia Matos

  Mar 4, 2026
  4.0
  Great customer service when you can find an employee !👍🤭
• MM

  Michelle

  Apr 12, 2022
  3.0
  Me and my mom went to JC Penny had not been there in years. Montclair location. Looking for a confirmation gift. My mom wanted to know how much a cross was. She asked one of the employees, she said she had wait for the other girl, she was just fidgeting with products and she told my mom she was going to help this other lady because she was just picking something up and my mom can wait for the other girl. Weird right? Why couldn't she just help my mom. My Mom mom just wanted to know the price. There was like nobody there! Finally another person helped my mom. I remember too, a nice girl helped me, and signed me up for JC Penny savings card or something like that and helped with a coupon, very nice girl! I wished the other employees could follow her lead. I wish I knew her name! I even looked for her when came back and she was gone. Really loved your service! I'm going look at my receipt and let you boss know what a great job your doing! Excellent customer service! Later hours later I came back and wanted to purchase some jewelry. I was waiting to pay at the jewelry section. I seen a women helping this guy and I waited. Then ended up telling me someone in front of me, I can pay in one the other registers up front. I didn't want to go to far registers. I wanted to pay there. It's jewelry right? She seemed want help other later because she wanted to look at something, I understand but don't act like that, I'm a customer too. I realized she was there before. And they are not even busy! I could of waited. I felt she judged me! If I'm buying jewelry I want pay there not in the front, they have registers there yes!

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