JCPenney

Reviews

• JB

  J B

  May 3, 2026
  1.0
  I can see why dept stores like this are going under, the employees DO NOT care. I usually order on the JCP app and pick up in store, today I decided to go get some items as they were in stock. I found the items I wanted and at checkout no one knew what was going on. The "new guy" in the children's dept next to the linen was clueless. I asked him for the price of some jeans I picked, I told him that the JCP app had them lower. He said "well that's the app" and shrugged his shoulder like "oh well." He said it’s more online as I’ll have to pay shipping, Amazon has the same items, same price and the shipping is free. He shrugged his shoulders again like “oh well” He didn’t offer to check he was content with saying this is it take it or leave it. I had to keep asking about price matching their own app before he even bothered to ask. I asked if they price matched their own app and he didn't know. He called tish and she didn't know. I told them it wouldn't make sense not to as I could order on the app and pick up in store. Tish replied rudely that it wouldn't be ready today. I know that. Then I said something else and she replied snotty "well we haven't given you an answer yet" to if they price match or not since they had asked someone on the radio to help. The type of interactions is why this place is dead. Employees like this are scaring customers away. I will not spend my money at a place that treats me like this. Remember, we don't have to shop here, there are countless other options. I told a supervisor of my experience and she said she'd speak to them to teach them that they do match their own online prices. I doubt she will. The craziest part is both of the employees didn't even give a crap if they lost a customer. They spent their interaction trying to rebuttal what I was saying instead of just helping me and it just made me leave. I sat in the parking lot after and ordered the same items on Amazon.
• LM

  Lydia Matos

  Mar 4, 2026
  4.0
  Great customer service when you can find an employee !👍🤭
• RT

  Ruben Tafolla

  Jan 5, 2026
  1.0
  Honestly the worst service ever the guy in check out and return was very rude and unprofessional and needs to be fired 🤬
• NP

  natalie perea

  Dec 15, 2025
  1.0
  Our family had the worst experience at this JCPenneys in the Montclair Plaza. Now, I usually give grace during the holiday season as I know it can be crazy but this was ridiculous. We did schedule an appointment for 3:00 and did get in by 3:15. That’s good. We went through our photo session and it was pretty quick. Even better. We were told 15 minutes and photos will be ready to view. Almost an hour later we were able to view and check out. I have to preface with we had small children with us (some as young as 16 months) and any Mother knows how a small child can be waiting so long can be challenging in itself. It was miserable. You can do better JCPenney.
• AB

  Azul Bonito

  Dec 5, 2025
  1.0
  My package arrived today and it smelled like weed. Like a whole farm. I am so grossed out by this. I called customer service and they told me they would issue a refund and that I'm free to dispose of the items......Like can you at least offer to look into the weirdos blowing smoke into my damn panties? What's happening?

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