Sunglass Hut

Reviews

• JR

  Jem Cali Reviews

  Apr 26, 2026
  5.0
  Stopped here earlier this month with my bf. At the downstairs location, Angel did a great job at helping us select and purchase a couple raybans. He was knowledgeable, nice and patient yet quick! I am satisfied with my visit.
• AZ

  Ann Zepeda

  Dec 20, 2024
  5.0
  Went shopping for my son for Christmas. I was afraid this close to Christmas they wouldn’t have the style of sunglasses he wanted, but to my great surprise and extreme happiness. They had his sunglasses in stock. The store clerk was extremely helpful& so very nice, she made it such a great day for me.
• KA

  Karina Antillon

  Jan 8, 2024
  5.0
  Muy linda la persona que me ayudó a buscar mis 😎 lentes.. 😊😊
• GG

  Gor gonio

  Apr 1, 2021
  1.0
  Iv bought multiple sunglasses here and never had an issue until I had to order a replacement lense. I was told by a Sunglasses hut team member that it would take 3 to 5 buisness days to arrive. Waited 5 days and called on the 5th buisness day to check the status and I my call was answered by an associate named Gabby. Gabby was unprofessional, did not know what she was talking about and was rude. I asked her the status. She asked if I am email confirming the delivery. I said no I didn't even get a confirmation email stating the order was placed. She said I had to wait for the email. I told her how am I going to get an email confirming delivery if I did get one confirming the the order was placed? BEfore checking she said that replacement lenses take at least 14 days to arrive that I need to wait the 14 days she said due to covid it going to take even longer than that. I told her that herteam member said about 3 to 5 days and she said well that's not the case it only for frames. I qsked her to look up the order. She placed me on hold for 3 minutes said that the order was in and put me on hold again with no warning. I waited again and then she answered, she said the lenses where going to be in tomorrow. I was confused. When I first asked her she said it would be more than 14 days. She then says " I asked you if you where smart shopper and you said no that's why" I told her "first off younever asked me that question." She then proceded to argue that she did ask that question which was not relevant anymore anyways. Gabby (if that's even her real name) needs retrain, she needs to understand that she can't just give out false information that she makes up because she doesn't know how to do her job. She needs to confirm customer information, look up the details then give an informed answer. Who over trained her needs a retrain too because she a joke of an employee. The phone call took place April 1st, 202 around 5:30 PM.

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