ALO

Reviews

• LL

  LAQuestLQ

  Jun 7, 2026
  1.0
  Poor experience here they really need to change how they handle client interactions. From my understanding this is an ongoing issue from previous reviews. They need to train Milica and her team or get rid of the whole lot.
• QQ

  quest

  May 18, 2026
  1.0
  Worst experience ever. Maria was terrible but her team was even worse. You might as well order online. Client experience is neglected at this location.
• SP

  Sam P.

  Apr 23, 2026
  1.0
  This was my first time shopping at ALO and trying on the products. Unfortunately, I was really disappointed with the service. The staff were not helpful and, at times they came across as quite rude. I felt like a nuisance when I asked for assistance and found myself saying “sorry” a lot. I just felt really uncomfortable overall. They also did not have my size available in most of the items I wanted to try on, which added to the frustration. I am hoping this was a one off experience and that I caught the store on a bad day, but it was not a good first impression. At this point, I am hesitant to return, especially with so many other athletic brands where I feel more like a valued customer.
• MM

  Montana M

  Oct 25, 2025
  1.0
  1-Star Review for Alo Store (Manager: Milica) I recently visited this Alo location to exchange or return an item I had purchased previously — a pink rose onesie that had not been worn or washed but had visible lint balls. When the manager, Milica, approached the counter after being informed by an employee, her demeanor immediately made me uncomfortable. Her facial expression and tone were tense and condescending from the start. She informed me that I was two weeks past the return/exchange period but said she would make an exception. However, she added that I would need to make an additional purchase in order to complete the exchange. I politely asked her to clarify, as this is not standard retail practice — typically, an exchange does not require a new purchase unless the replacement item exceeds the original price. Milica responded by saying, “You want me to explain how making an exchange works?” and proceeded with, “Let me explain to you how retail works.” The tone and phrasing were dismissive and unnecessarily condescending. My mother entered the store during this time and also observed how Milica was speaking to me. A few minutes later, while I was looking for another item, Milica approached me again and stated that the return would no longer be honored because the item was “not in its original condition.” The interaction felt unprofessional, uncomfortable, and unnecessarily escalated by the manager’s tone and attitude. It left me questioning how this store handles customer service — especially toward African American customers. This was an extremely disappointing experience, and I hope Alo’s leadership reviews how customers are treated under management like this.

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