Aerie & OFFLINE

Reviews

• LA

  Love Allen

  Aug 4, 2026
  1.0
  I drove about 35 minutes to visit this store because I wanted to do something nice for myself. I came in planning to spend between $300 and $400 on workout clothes. The store was beautifully laid out, and there were about four associates working when I arrived. As I walked around selecting items, I realized that not a single associate greeted me, asked if I needed a basket, or offered to help me. Everyone seemed to look at me, then continue their conversations with one another. They talked about the service being fixed, personalized orders, and each other’s schedules, but no one acknowledged that I was even there. As a Black woman, experiences like this are unfortunately familiar. Too often, I either feel watched closely or completely ignored. Yesterday, I felt invisible. Because of the lack of basic customer service, I decided not to make the purchase I had planned. Instead of spending several hundred dollars, I spent less than $30 and will purchase the rest of what I wanted online. I would rather support a business that makes all customers feel welcome. I’m sharing this because I don’t want another African American customer to make the drive expecting a positive shopping experience only to feel unseen. Whether intentional or not, the lack of acknowledgment was embarrassing and disappointing. I hope management takes this feedback seriously and trains associates to greet every customer, offer assistance, and provide the same level of service to everyone who walks through the door. A simple “Hello” or “Can I help you find anything?” goes a long way in making people feel valued. I’m going to make a video on my experience because public shame might help. aerie do a better job not hiring racist people to work in your stores.
• BA

  Briseida Aranda

  Mar 3, 2026
  1.0
  Horrible customer service experience. If I could rate 0 stars for this store I would! As I was shopping there was no acknowledgment no greeting and I was ignored. I wanted to try on clothes and asked for a fitting room at 7:30 pm the rep stated the fitting rooms were closed. I left my clothes and walked out to checked online what time they closed, they closed at 8 pm. They close their fitting rooms 30 mins before closing? Never coming back
• SL

  Susana Landeros

  Jul 24, 2025
  1.0
  I was disappointed on the whole experience. I took my niece and when we walked in we were ignored I had to say hello first and when I asked for items they didn’t want to bother to help me look. My niece asked for the price of some items she liked and the girl didn’t help I had to go ask her again and she was giving attitude. The whole time it felt like the workers didn’t want to be there and weren’t helpful nor polite. Bad customer service l!
• JM

  Jim McCafferty

  Jan 5, 2025
  5.0
  My wife's CC was stolen and people used it at this store. The manager on duty Alex was great and very helpful gathering info to help ID the people responsible. She gave all the info to security which helped them get good pictures of the individuals as they attempted a shopping spree. They also went to the Apple store and those people working there could care less and refused to help me at all. Alex was fast to act and very professional. I really apricate her willingness to help. I will be sure to recommend people go to this store just thanks to her great customer service.
• JF

  Jana Fenton

  Sep 23, 2023
  5.0
  I love shopping here! Everyone is so sweet and Viviana was a great help when I was looking for some new activewear.