Polo Ralph Lauren Outlet Stores

Reviews

• LA

  L. A.

  3 days ago
  5.0
  Ein wunderbarer Platz mit super Angeboten. So günstig kommt man nicht an diese Ware in anderen Geschäften. Sehr freundliches Personal und auch sehr hilfsbereit. Immer gute Deals
• BS

  Bryan Singletary

  Jul 20, 2026
  5.0
  Great customer service
• SS

  SJ

  Jul 17, 2026
  1.0
  I’ve always liked the Polo Ralph Lauren brand, so I was excited to shop at the Citadel Outlets. Unfortunately, the customer service was very disappointing. When I showed a staff member photos of the exact items I was looking for, they just pointed me at a rack and didn’t help at all. When I asked about sizing, they told me to borrow a tape measure and measure the shirts myself, which I actually did. While juggling everything, I left my shopping bags downstairs. When I asked security for help, the first response I got was, 'By now they’re probably gone' and a lecture instead of any help. I understand leaving my bag was my mistake, but I expected at least some basic customer service. For a brand at this price level, I expected much better.
• TR

  Tina Rodriguez

  Jul 13, 2026
  1.0
  Their prices are outrageous for an outlet store also all the women's sweatshirts. When we spoke to the sales girl she said she knew they were all damaged.
• EE

  Erin

  Jul 5, 2026
  2.0
  Shout out to awesome store manager Kevin, who was busy sewing patches on clothes himself for customers, and Isaac, sales rep who truly serviced us. They were so helpful and nice to us! These 2 deserve 5 stars whereas Samantha, sales rep, who we 1st approached for help, deserve 0 stars. Samantha is a twenty-something Asian girl who was really more concerned about standing in the back corner then trying to help customers. When we asked her if she had a jacket on the extra 25% off rack in a different size she said, "I don't know" and didn't even bother to check at all. Didn't even pretend to check. Then she said, "I think that's all we have", again without checking anything. Then I asked her if another item had an extra 25% off the tag. She said, "no that's it!" She was standing far away and honestly I don't even think she knew what I was asking. She wouldn't even come towards us or the rack so I brought the jacket and shirt and walked towards her. She looked uninterested and was totally unhelpful. I thought to myself what has happened to Polo and this world that this kind of uneducated staff is hired and what happened to customer service. I walked around the store, not one staff greeted us. Then I ran into Isaac and he helped us right away. All he had to do was take the shirt in the back to check the price (took literally 1 minute) and came back with our answer. We sought out Kevin right away to commend Isaac and tell him about Samantha. She happened to walk by and actually started talking back to us loudly and rudely when we confronted her about her not so great service. Samantha was verbally yelling back at us and thank goodness Kevin handled the entire situation professionally and asked her to step away and go in the back. Then he helped us check out and we got the item we asked about and YES it had an additional 25% off! Thanks to Kevin and Isaac our experience was not totally awful. Polo Ralph Lauren is high quality merchandise and deserve high quality employees like Kevin and Isaac to service customers. The era of great customer service is truly dead. Samantha, you shouldn't work in customer service. You need more education on how to treat ppl with respect and have better work ethics. Seriously!