Nordstrom The Grove

Reviews

• SS

  Shops

  4 days ago
  4.0
  I had a great experience with Mariah. She helped me with my return after the first employee assisting me didn’t seem to know how to process it. Unfortunately, I didn’t get his name, but he had several facial piercings. I would appreciate it if the managers could speak with him about providing better customer service, learning more about the return process, and treating customers with more courtesy and respect. He made me feel somewhat uncomfortable. Thankfully, Mariah stepped in after I asked for someone else to help me, and she handled everything professionally and kindly. I truly appreciate employees like her. Thank you, Mariah!
• MC

  Mikala Choy

  5 days ago
  2.0
  I wanted to try on a pair of luxury shoes, and asked if I could come in for a fitting. I was told that even though my size is online, they will not carry it in-store nor will they order it in for a fitting. I understand that I have the option to buy two pairs and return one, but seeing as each pair costs over $1K, I would have expected better customer support because I do not think it is reasonable to drop over $2K just to try on some shoes. I am a firm believer that if you are buying luxury products, you should receive luxury customer service and am disappointed that Nordstrom does not feel the same.
• SM

  Sibylla Mirage

  5 days ago
  5.0
  Marzi from alterations’ department is the most amazing tailor I have ever worked with. I bring everything to her, EVERYTHING! She saved so many of my clothes, dresses, and I mean full modifications, not just any alterations. She is the manager and the most wonderful, kind human being. She is a perfectionist! I lost several sizes in jeans, not just a couple, and she makes them look like they were made for me. Gucci, Louis Vuitton, I brought so much, and will keep doing so, even though they charge for pieces not from Nordstrom, it is so so worth it! I also can never find where the pieces were altered, they look like they were bought this way. Fantastic!
• HH

  Hlena

  Jul 19, 2026
  1.0
  I had a really weird experience today with a gentleman at the beauty department. I've had a lot of experiences being mismatched for foundation, so I know I can be a little particular since I've wasted a lot of money over the years by being impulsive and trusting. He was nice at first, but once I said that I don't want to spend money unless I am sure, he walked off and made a beeline to one of the sales associates, made a comment and seemed to make it very clear he wanted nothing to do with me any longer. I was shocked. He also wouldn't tell me the shade of the Bobbi Brown foundation he tried on me, because he didn't see the point because I didn't want SPF. Bro, I liked the shade, I was thinking of re-evaluating my no SPF stance! The other sales associates have been quite nice, but I am so put off by this guy, I don't think I'll return. It really left a bad taste in my mouth, and just because I can't spend a lot at this moment, it doesn't mean I won't be able to later, because I always remember a great salesperson and will become a loyal customer when I am more flush, as I have been in the past. I feel bad for leaving only one star, but this guy not only brought it down for me, but for his colleagues as well.
• SE

  S E

  Jul 2, 2026
  3.0
  The ladies at the makeup counter are amazing. So nice. However upstairs is a different story. I needed help with a return so I walked up to a counter with three employees behind it. They all dispersed away from the register as soon as I got up there. Weird but not a big deal. I just decided to wait for an employee to help me rather than actively bothering someone to help me, as an attempt to be respectful of their time. Anyssa was the one that stopped to helped me, which I appreciated, but she made comments that indicated I was a nuisance. Without greeting me she stated “You can actuallt walk up to any counter with someone at it” which is exactly what I did, after which the employees all ran away. I wasn’t demanding anyone’s immediate assistance, I just patiently waited until an employee had a moment to help. If she did not want to help me she did not have to. The entire interaction then felt pretty barbed as I returned a couple different items. I’m not one to believe service workers have to bow down to every customer’s whim or even be overly nice. But I don’t understand the need to be passive aggressive to customers who have not actively done anything to make your life harder. 😬

Frequently Asked Questions About Nordstrom The Grove