Marc Jacobs - Century City

Reviews

• MC

  Marce Castillo

  Jun 2, 2026
  5.0
  Muy buena
• AG

  Ana Gomez

  May 25, 2026
  5.0
  I came to this location from Utah, for a certain bag, it was not on the floor, the girls gave me great customer service, I asked she went in the back brought two out, the large and small. I bought the small, Thank you I am so happy.
• OS

  Oleg S

  May 20, 2026
  1.0
  За это китайское производство моя жена заплатила 280$ наличными в этом магазине, она решила вернуть это китайское создание обратно, но деньги ей не отдали, сказали вышлют на домашний адрес, прошел месяц и моя жена до сих пор ждет возврат средства от этого китайского Marc Jacobs, за эти деньги лучше посмотрите бренд Furla - это итальянский бренд куда более интересный со своей историей и лучшем качеством
• MM

  Melissa

  Jan 30, 2026
  1.0
  Your return policy online states you can do online returns “in store” or via the mail. I had an EXCHANGE and wanted a bigger bag so I drove 65 miles to do the exchange in store and when I got there, the manager Jesus refused to do the exchange. And when I asked why all he could say was “it’s our policy, you have to send it back”. Jesus was rude and had an “I’m better than you attitude” and was extremely unhelpful! Honestly I love the bag and just wanted a bigger size but this rude employee completely made me not even want to carry the brand. So I’ll be looking for a different bag and send this one back via mail. . It’s a shame that the store will not hold up it’s company policy and the non-chalant, “in just not gonna do it cause I don’t want to” attitude is appalling. The best part is he was willing ti do the exchange, but when he dint have what I wanted, he just flat out refused the return/ I asked if he could order me a new one, he refused and didn’t even try to show me anything else in store: just stood there with a condescending smile refusing the return. Jesus extreme lack of customer service should be looked into. He’s not a good representation of the brand. I hope corporate doesn’t have this same lack of unprofessionalism when I call.
• JT

  John Turner

  Oct 31, 2023
  5.0
  This was my first time visiting this store as I was looking for this particular cross body bag for my daughter. The salesperson was very warm and friendly as I entered and was very knowledgeable about the item I wanted. I needed the bag to be shipped and they were more than accommodating for that. The entire process went smoothly without a hitch. Both salespersons at the end of my visit were engaged in conversations with me that made me feel like more than just a customer. That really matters when it comes down to if I was going to become a repeat customer. I would definitely recommend going to this store to shop. Good customer service.