David Yurman

Reviews

• SL

  Shieun Isabelle Lee

  Sep 13, 2026
  5.0
  When we first arrived, we were a little disappointed because there were several waits, and although there weren’t many people. some guests who arrived after us were taken care of before us, and our place in line was pushed back a few times. Even when we made eye contact, they acted as if they didn’t notice us and didn’t say anything or make any effort to interact with us. It was definitely a very different experience from the other stores / brand we visited. However, thanks to Kipani and Isabel from Security. They were both very attentive and took great care of us, which turned what could have been a disappointing situation into a really positive experience. We truly appreciate their kindness and care!
• MI

  Mirajul Islam

  Sep 5, 2026
  5.0
  I recently had an absolutely wonderful experience at the David Yurman boutique at The Grove in Los Angeles! Situated perfectly right near the main center fountain, the store itself is stunning and offers a truly luxurious shopping atmosphere. Their selection of fine jewelry is exceptional, featuring everything from the iconic Sculpted Cable and Chevron collections to breathtaking engagement rings, high jewelry, and even a fantastic men's collection. What really sets this location apart is the elite level of customer service. You can book a private styling session with a Brand Ambassador who will guide you seamlessly through finding the perfect gift or adding to your personal collection. They also make everything so convenient offering complimentary cleanings (with no appointment required), repair services, and easy options to buy online and pick up in store. Whether you are treating yourself or looking for a milestone gift, this David Yurman boutique provides an unforgettable, world class experience. Highly recommended.
• LW

  Lauren Wolf-Domogala

  Jun 27, 2026
  1.0
  I rarely leave negative reviews, but my experience with David Yurman was disappointing from start to finish. I purchased an Evil Eye Cord Bracelet as a Father's Day gift. Unfortunately, what should have been a simple purchase turned into a series of avoidable mistakes. The first issue occurred during pickup. I sent my assistant to the Grove location with my driver's license, exactly as instructed in the pickup email. After making the trip, she was told that I also needed to send a separate authorization email before the bracelet could be released. This requirement was never mentioned in the pickup instructions and resulted in an unnecessary trip and wasted time. The second issue was even more frustrating. I requested a straightforward exchange for a medium bracelet, but David Yurman sent a small instead. Because of this error, I no longer had a Father's Day gift on time. It's hard to understand how a simple size exchange could be handled incorrectly. Luxury brands are expected to provide exceptional products and exceptional service. Unfortunately, this experience reflected neither. Multiple errors, poor communication, and a lack of attention to detail turned what should have been a special gift into an incredibly frustrating experience. I'm extremely disappointed with the level of customer service and expected much better from a brand with David Yurman's reputation. I hope the company takes these repeated service failures seriously and improves its processes so other customers don't have the same experience.
• MR

  Moger Roore

  May 13, 2026
  5.0
  Brielle was absolutely wonderful and gracious to me and my mom when we visited to look at some pendants and hoops. She made us feel welcome and valued. The inventory is extensive and they had some rare pieces that I haven't seen on the website. We plan to come back when in LA again :) thank you!!
• SF

  Samantha Feingold

  May 4, 2026
  1.0
  Ashley has can smile at you but will deceive you. I had a terrible shopping experience.

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